Shirleena Mack
The Bronx
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Payomatic Check Cashing
05.2021 - Current
- Use POS system for all transactions.
- Work in confined areas alone with the understanding of the companies security/safety policies and procedures.
- Successfully performing transactions while upholding banking related compliance rules and regulations.
- Transfer funds to and from the vault via HQ.
- Perform vault counts on a daily basis.
- Perform check verifications when required.
- Maintain a clean, safe, and organized store environment to enhance the customer experience.
- Improve customer satisfaction by addressing and resolving complaints promptly.
- Develop strong working relationships with staff, fostering a positive work environment.
Security Guard
ADM Security
04.2015 - 10.2016
- Maintained security of the employee entrance/exit
- Kept a vigilant eye on shop lifters
- Maintained security of the customers entrance/exits
- Properly used Security codes when needed
- Ensured that all temporary badges were accounted for before shift ended
- Made certain that packages were delivered properly
- Signed company badges in and out
- Tracked timeliness of staff arrivals and departures
- Reported all issues to supervisors.
Cashier/ Security
Dunkin Donuts
12.2013 - 04.2015
- Maintained security of cash drawer
- Kept a vigilant eye on shop lifters
- Calculated bill of customers
- Performed double-counts of drawers with cashiers for oncoming shifts
- Assigned tasks according to management's list of daily duties
- Ensured cooking staff wore gloves and hairnets in accordance with OSHA standards
- Made certain frying oil was changed according to schedule
- Checked dough and batch quality
- Tracked timeliness of staff arrivals and departures
- Reported all issues to management.
Group Leader
University Settlement
06.2008 - 08.2014
- Maintained classroom and classroom activities
- Kept a close eye on all children
- Created & implemented weekly lesson plans
- Performed double-counts of children in the morning and evening
- Oversee children while on community and out of community field trips
- Check and record class supplies
- Reported all issues to director.
Education
Castillo Security Training Center
Brooklyn, NY07.2016
GED -
Brooklyn Adult Learning Center
Brooklyn, NY03.2014
Skills
- Problem Resolution
- Money Handling
- Good Judgment
- Customer Relations
- Customer Service
- Computer Skills
- Cultural Awareness
- Good Telephone Etiquette
- Team Leadership
- Transaction Processing
References
References available upon request.
Timeline
Assistant Manager
Payomatic Check Cashing
05.2021 - Current
Security Guard
ADM Security
04.2015 - 10.2016
Cashier/ Security
Dunkin Donuts
12.2013 - 04.2015
Group Leader
University Settlement
06.2008 - 08.2014
Castillo Security Training Center
GED -
Brooklyn Adult Learning Center
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