Shirley Solange Rodriguez
Atlanta,GA
Summary
Bilingual candidate seeking an advanced, challenging position that will enable me to expand my abilities and qualifications for growth and leadership within a company.
Friendly and warm Treatment Coordinator with talent for managing patient relations and ensuring patient comfort with treatment plan and financial arrangements. Substantial familiarity with dental procedures and treatments. Dedicated to establishing effective relationships with patients and staff members.
Overview
15
15
years of professional experience
Work History
Treatment Coordinator
Lawrenceville Dentistry
Atlanta Ga
01.2025 - Current
- Coordinated patient scheduling and treatment plans to optimize workflow efficiency.
- Facilitated bilingual communication between clients and service providers to enhance understanding.
- Educated patients on treatment options, enhancing understanding and compliance.
- Managed insurance verification processes to ensure coverage and reduce claim denials.
- Developed and maintained strong relationships with patients, fostering trust and loyalty.
- Collaborated with dental professionals to streamline communications regarding patient care plans.
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
Administrative Office Manager
MINT DENTISTRY
Atlanta, GA
11.2023 - 01.2025
- Oversaw daily office operations, ensuring efficient workflow and resource allocation.
- Facilitated bilingual communication between clients and service providers to enhance understanding.
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Treatment Coordinator
SURGERY NOW
Atlanta, GA
01.2021 - 01.2023
- Coordinated patient scheduling to optimize clinic workflow and reduce wait times.
- Facilitated bilingual communication between clients and service providers to enhance understanding.
- Managed electronic health record updates to maintain accurate patient information and compliance standards.
- Facilitated communication between medical staff and patients, enhancing overall patient satisfaction and care continuity.
- Monitored appointment cancellations and no-shows, implementing strategies to minimize disruptions in service delivery.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Worked with patients to schedule tests and procedures.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Provided bilingual support to customers, resolving inquiries and enhancing satisfaction.
Customer Service Coordinator
DILLARDS
Orlando, FL
01.2018 - 01.2021
- Delivered exceptional customer service to enhance shopping experience and foster client loyalty.
- Assisted in inventory management, ensuring stock accuracy and availability for customer demands.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Facilitated bilingual communication between clients and service providers to enhance understanding.
- Trained new associates on company policies, procedures, and effective sales techniques.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Administrative Office Assistant
ACTIVE PRODUCTION 7 DESIGN
Atlanta, GA
01.2011 - 01.2016
- Managed daily office operations to ensure efficiency and organization.
- Coordinated scheduling and logistics for meetings and events, enhancing team collaboration.
- Assisted in processing invoices and maintaining accurate financial records.
- Streamlined filing systems to improve document retrieval speed and accuracy.
- Developed communication templates to standardize correspondence across departments.
- Trained new employees on office procedures and software systems, fostering seamless integration.
- Implemented process improvements that reduced administrative errors by enhancing workflow efficiency.
- Led initiatives to optimize inventory management, ensuring timely procurement of office supplies.
Education
Associate of Science - Dental Assistance
DENTAL STAFF SCHOOL
Atlanta, GA01.2013
Associate of Science -
THE REAL ESTATE INSTITUTE
Orlando, FL01.2018
Skills
- Fluent in English and Spanish
- Schedule management
- Patient education and counseling
- Appointment scheduling
- HIPAA compliance
- Office administration
- Financial counseling
- Treatment Planning
- Patient care coordination
- Payment arrangements & negotiation
- Patient education
- Scheduling
- Patient registration
- Creative problem solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Treatment Coordinator
Lawrenceville Dentistry
01.2025 - Current
Administrative Office Manager
MINT DENTISTRY
11.2023 - 01.2025
Treatment Coordinator
SURGERY NOW
01.2021 - 01.2023
Customer Service Coordinator
DILLARDS
01.2018 - 01.2021
Administrative Office Assistant
ACTIVE PRODUCTION 7 DESIGN
01.2011 - 01.2016
Associate of Science - Dental Assistance
DENTAL STAFF SCHOOL
Associate of Science -
THE REAL ESTATE INSTITUTE