Shirline Gillard
Sail Management
St Paul,MN
19
years of professional experience
Dynamic Occupancy Specialist with proven success at Sail Management, adept in resident relations and compliance with fair housing regulations. Enhanced tenant onboarding processes, achieving timely lease renewals and reducing delinquency rates through effective communication and problem-solving. Committed to delivering exceptional customer service while maintaining accurate occupancy records and managing application processing efficiently.
Work History
Occupancy Specialist
2 Months- Managed tenant applications and screenings to ensure compliance with housing regulations.
- Assisted in coordinating lease agreements and renewals for new and existing tenants.
- Collaborated with team members to streamline tenant onboarding processes for improved efficiency.
- Fostered a welcoming environment for new tenants by conducting orientations and providing information on community resources and amenities.
- Achieved timely lease renewals by proactively communicating with tenants about upcoming deadlines, ensuring continued high occupancy rates.
- Maintained accurate occupancy records using property management software.
- Provided exceptional customer service to tenants, addressing inquiries and resolving issues promptly.
- Reduced delinquency rates by facilitating payment plans for struggling tenants and providing financial counseling resources.
- Collaborated with property managers to maintain up-to-date records on vacancies, ensuring accurate reporting on occupancy rates.
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods while maintaining high-quality standards for incoming tenants.
- Supported management in maintaining a strong reputation for the property by adhering to ethical guidelines and demonstrating professionalism in all interactions with tenants.
Certified Occupancy Specialist
1 Year 1 Month- Assisted in managing tenant applications and eligibility verification processes.
- Coordinated lease agreements and ensured compliance with housing regulations.
- Conducted regular property inspections to maintain occupancy standards.
- Responded to tenant inquiries, providing timely and accurate information.
- Facilitated communication between tenants and property management for issue resolution.
- Maintained detailed records of tenant interactions and application statuses.
- Reduced waiting list times by efficiently managing the applicant pool, prioritizing eligible candidates based on established criteria.
- Ensured timely rent collection, minimizing delinquencies through consistent follow-up and appropriate enforcement measures.
- Provided exceptional customer service, addressing inquiries from current residents as well as potential applicants in a prompt and courteous manner.
- Facilitated smooth move-in experiences for new residents, providing comprehensive orientation sessions and answering any questions or concerns.
Leasing Specialist
1 Year 1 Month- Managed leasing processes, ensuring compliance with company policies and local regulations.
- Conducted property tours for prospective tenants, highlighting key features and benefits of available units.
- Collaborated with maintenance teams to address tenant concerns promptly and enhance resident satisfaction.
- Streamlined lease application processes, improving turnaround times while maintaining data accuracy and security.
- Facilitated conflict resolution between tenants and management, fostering positive relationships within the community.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Maintained accurate records of all leasing activity, providing valuable data for management decision making.
- Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
- Managed resident communications, addressing inquiries and resolving issues to enhance satisfaction.
Administrative Assistant
8 Years 4 Months- Managed scheduling and coordination of patient appointments to enhance operational efficiency.
- Prepared and maintained accurate medical records in compliance with HIPAA regulations.
- Developed and implemented office procedures to streamline administrative workflows.
- Collaborated with healthcare professionals to ensure effective communication and patient care support.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Restaurant Manager
2 Years- Streamlined restaurant operations by implementing efficient workflow processes.
- Led staff training programs to enhance service quality and customer satisfaction.
- Developed and maintained inventory management systems to optimize stock levels.
- Analyzed customer feedback to identify areas for menu improvement and innovation.
- Coordinated daily scheduling to ensure optimal staffing during peak hours.
- Monitored compliance with health and safety regulations to maintain standards.
- Established partnerships with local suppliers to enhance ingredient quality and reduce costs.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Accounting Clerk/Front Desk Agent
3 Years 8 Months- Processed daily financial transactions with accuracy and attention to detail.
- Maintained organized records of invoices, receipts, and payment documentation.
- Assisted in monthly reconciliations of accounts to ensure financial integrity.
- Assisted in payroll processing tasks such as timesheet validation, overtime calculation.
- Handled guest inquiries and complaints, delivering prompt resolutions to maintain high service standards.
- Coordinated room assignments and special requests to enhance guest experiences.
- Managed guest check-in and check-out processes, ensuring efficient service and satisfaction.
- Maintained accurate records of reservations, billing, and payment transactions for accountability.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Handled incoming calls professionally, directing inquiries to appropriate personnel.
Education
Certified Manager of Housing - Property Management
Certified Occupancy Specialist - Housing Compliance
Diploma - Medical Administrative Assistant
Associates Degree - Business Studines
Skills
Resident relations
Fair housing regulations
Section 8 programs
Affordable housing programs
Income verification
Rent calculation
Waiting list management
Customer service
Problem-solving
Reliability
Customer service-focused
Organizational skills
Application processing
Timeline
Occupancy Specialist
Sail Management
05.2026 - CurrentRead More
Certified Occupancy Specialist
Thies and Talle Management
04.2025 - 05.2026Read More
Leasing Specialist
Thies and Talle Management
03.2024 - 04.2025Read More
Administrative Assistant
Meridian Medical Consultants
10.2012 - 02.2021Read More
Restaurant Manager
Chef Garden
10.2010 - 10.2012Read More
Accounting Clerk/Front Desk Agent
Timothy Beach Resort
02.2007 - 10.2010Read More
National Center For Housing Management
Certified Manager of Housing from Property Management
Read More
National Center of Housing Management
Certified Occupancy Specialist from Housing Compliance
Read More
Penn Foster Career School
Diploma from Medical Administrative Assistant
Read More
Clarence Firtzroy Bryant College
Associates Degree from Business Studines
Read More