Shirllae Herbert
Houston,TX
Summary
Detail-oriented and adaptable business management student with hands-on experience in customer service, team coordination, and administrative support. Adept at managing guest interactions, organizing workspaces, and handling front desk responsibilities with professionalism and care. Skilled in Microsoft 365 and Asana, with a strong foundation in communication, problem-solving, and task prioritization. Known for maintaining a welcoming environment, resolving inquiries efficiently, and supporting smooth daily operations in fast-paced settings. Committed to delivering exceptional service while growing into expanded responsibilities through initiative, collaboration, and a proactive mindset.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fulfillment Expert
Target
Houston, USA
09.2022 - Current
- Employee Development Support: Assisted new hires and team members in understanding fulfillment processes and workplace expectations, supporting skill growth and on-the-job learning.
- Cross-Department Communication & Coordination: Collaborated with multiple departments to ensure workflow efficiency and clear information sharing.
- Conflict Assistance: Helped mediate minor staff and customer issues, maintaining a professional and positive work environment.
- Operational Flexibility: Managed multiple tasks simultaneously, adapting quickly to shifting priorities and deadlines while maintaining accuracy.
Intern
D. Samuels & Associates
Houston, Texas
06.2025 - 08.2025
- Career Program Leadership: Coordinated and ran a career development program designed to inspire underrepresented communities to pursue entrepreneurship and leadership opportunities.
- Workshop Planning & Collaboration: Collaborated with executives to plan and facilitate workshops, strengthening program engagement and skill-building opportunities.
- Program Evaluation and Improvement: Applied program feedback and data analysis to improve participation, impact, and long-term outcomes.
- Mentorship & Outreach: Built mentorship connections and developed outreach strategies to promote professional growth for diverse talent.
Assistant Manager
Vienna Lounge
01.2019 - 08.2022
- Team Supervision: Supervised and managed a diverse team, including scheduling, task delegation, and performance monitoring.
- Recruitment & Onboarding: Assisted in recruitment, interviewing, and onboarding of new employees to ensure strong team alignment and retention.
- Training & Development: Trained and developed staff, fostering professional growth and improving service standards.
- Employee Engagement: Enhanced workplace culture through initiatives, team-building events, and conflict mediation.
- Data Analysis: Conducted trend and feedback analysis to refine operational strategies and improve employee support.
Education
BBA - Management
Texas Southern University
Texas05.2026
Skills
- Interpersonal relations
- Microsoft 365
- Customer Service & Operations
- Time management
- Asana
- Communication
- Problem solving
- Task prioritization
- Professionalism
- Attention to detail
- Adaptability
- SQL
Organizations
- American Marketing Association
- Corporate POLISH
- Entrepreneurship Club
Certification
- Asana
- Python
- SQL
Timeline
Intern
D. Samuels & Associates
06.2025 - 08.2025
Fulfillment Expert
Target
09.2022 - Current
Assistant Manager
Vienna Lounge
01.2019 - 08.2022
BBA - Management
Texas Southern University