Shirlonda Vaughn
Lebanon,IL
Summary
Seeking a challenging position to fully utilize abilities, skills, and experience for professional and personal growth. Committed to reaching full potential and contributing to a dynamic work environment that values innovation and fosters continuous development.
Overview
10
10
years of professional experience
Work History
Business Assistant
O’Fallon Family Dental Care
11.2024 - Current
- Ensured accuracy of information.
- Handled high call volumes efficiently while managing insurance verification and claims.
- Maintained seamless flow of operations during high work volume.
- Established strong connections among team members through transparent.
OFFICE MANAGER
Dream Dentist
01.2020 - 01.2022
- I was responsible for verifying all information, data entry using excel, creating treatment plans, and overseeing my coworkers to assure everything was correct before submitting it to the dentist
CALL CENTER REPRESENTATIVE
Memorial East Hospital
08.2016 - 01.2020
- I was responsible for answering all calls in a timely manner, verifying patient’s information, I talked directly to the nurses about each patient’s medical records to ensure it was properly inputted by the doand I explain to each patient why they were on a food restriction
SEASONAL RECEPTIONIST
H&R Block
11.2014 - 11.2017
- I scheduled appointments for all customers to match there Tax Professional, verifying all information before submitting any documents and I made multiple courtesy calls to assure each customer was satisfied
Education
Paralegal Certificate - Law
Bryan University
ArizonaHIGH SCHOOL DIPLOMA - undefined
American School
Lansing, IL01.2009
Skills
- Data Entry
- Typing
- Customer service
- Training
- Scheduling
- Research
- Proofreading
- Call Center
- Emailing
- Receptionist
- Personal Assistant
- Business Assistant
LANGUAGES
English | Native
Timeline
Business Assistant
O’Fallon Family Dental Care
11.2024 - Current
OFFICE MANAGER
Dream Dentist
01.2020 - 01.2022
CALL CENTER REPRESENTATIVE
Memorial East Hospital
08.2016 - 01.2020
SEASONAL RECEPTIONIST
H&R Block
11.2014 - 11.2017
HIGH SCHOOL DIPLOMA - undefined
American School
Paralegal Certificate - Law
Bryan University
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