Toni Chenet
Cedar Park,TX
Summary
Compassionate and customer-focused professional with 20 years of experience delivering exceptional service in fast-paced environments. Known for a friendly demeanor, active listening, and a sincere desire to help others, I take pride in resolving issues with empathy and efficiency. Adept at building trust with diverse customers and turning challenges into opportunities for service excellence. Now seeking a new role that offers room to grow, contribute meaningfully, and take on fresh challenges within a supportive and dynamic team.
Overview
10
10
years of professional experience
Work History
Business Assistant
Carus Dental
Cedar Park, TX
07.2022 - 10.2025
- Enhanced patient satisfaction by delivering attentive, personalized service—directly contributing to a 10% increase in positive patient reviews and overall office rating across platforms like Google and PressGaney
- Processed 20+ financing and billing arrangements weekly, clearly outlining pricing details and submitting 100% accurate insurance claims with appropriate documentation, reducing billing errors and claim rejections.
- Resolved 90%+ of unpaid or delayed claims by proactively communicating with insurance providers to dispute denials and verify patient coverage, improving revenue cycle efficiency.
- Trained and onboarded 3+ new administrative staff, providing hands-on instruction in office protocols, and customer service workflows.
Head Baker
Rum Cakes Factory
Dallas, TX
06.2020 - 05.2022
- Delivered exceptional customer service in a high-volume environment, consistently resolving concerns and special requests to maintain 95%+ customer satisfaction ratings and repeat business.
- Led, trained, and coached a team of 5+ employees, improving service standards and team efficiency.
- Developed and fine-tuned original baked goods and seasonal offerings, contributing to an expanded product line and measurable increases in positive customer feedback and sales.
Assistant Head Baker
Susie Cakes
Dallas, TX
05.2017 - 03.2020
- Led a bakery team of 12 in the production of high-quality pastries and desserts, consistently meeting daily customer demand and maintaining product quality standards before distribution for retail.
- Managed and processed daily inventory and production sheets, using data to plan and adjust production schedules that improved efficiency and ensured on-time order fulfillment.
- Maintained high product consistency and presentation by upholding strict quality control procedures, contributing to positive customer reviews.
Store Manager
Cupcakes Cubed
Frisco, TX
01.2016 - 04.2017
- Managed 15 store employees successfully in fast-paced environment through proactive communication and positive feedback
- Oversaw daily operations, ensuring optimal product quality and customer satisfaction.
Education
Dental Assistant Certification - RDA
Kaplan College
Dallas, TX11.2011
Skills
- Employee training and development
- Excellent attention to detail
- Calendar management
- Call reception
- Data entry
- Scheduling
- Microsoft Excel
- Professional telephone demeanor
Timeline
Business Assistant
Carus Dental
07.2022 - 10.2025
Head Baker
Rum Cakes Factory
06.2020 - 05.2022
Assistant Head Baker
Susie Cakes
05.2017 - 03.2020
Store Manager
Cupcakes Cubed
01.2016 - 04.2017
Dental Assistant Certification - RDA
Kaplan College