SHIRLY DORMEVIL
Balistreri Realty
Delray Beach,FL
13
years of professional experience
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Work History
Branch Operations Lead
2 Years 7 Months- Facilitated training sessions on new systems, ensuring smooth transitions and user adoption.
- Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
- Streamlined operations by implementing efficient processes and optimizing workflows.
- Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
- Contributed to the creation of a safety-first culture by implementing and enforcing strict workplace safety protocols.
Licensed Real Estate Agent
3 Years 8 Months- Managed over 25 contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with over 50 clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
Front End Pharmacy Technician II
4 Months- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies
- Provided over 100 consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use
- Resolved third-party billing, computer system and customer service issues
- Set up and modified patient profiles to include current medications and insurance details
- Developed and implemented improvements to pharmacy organization system
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Read and followed technical documentation to complete accurate repairs
Certified Pharmacy Technician II
1 Year 4 Months- Communicated regularly with supervisors about daily activities and behaviors
- Used constructive problem-solving techniques to resolve disputes among peers
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments
- Resolved non-routine issues like third-party billing, computer system, and customer service issues
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Certified Pharmacy Technician
1 Year 3 Months- Established training and onboarding for over 25 new technicians
- Ensuring compliance with pharmacy regulations and protocols
- Scheduling shifts and managing work assignments
- Addressing any issues or conflicts within team
- Monitoring and evaluating performance of team
- Collaborating with pharmacists and other healthcare professionals
- Maintaining inventory and ensuring accurate prescription dispensing.
Senior Pharmacy Technician
3 Years 8 Months- Solved over 100 customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
- Reviewed and verified customer information and insurance provider information
- Stocked, labeled, and inventoried medication to keep accurate records
- Resolved non-routine issues like third-party billing, computer system, and customer service issues
- Providing guidance and training to junior pharmacy technicians
- Ensuring compliance with pharmacy laws and regulations.
Inside Sales Representative
3 Months- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Answered over 75 customers' questions regarding products, prices, and availability.
- Set up new accounts, established customer credit and set up payment methods.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
PBX Operator
6 Months- Directed over 100 incoming calls to internal personnel and departments, routing to best-qualified department.
- Trained and mentored new PBX operations employees.
- Operated switchboard and routed incoming calls to appropriate departments.
- Connected callers with appropriate professional, department, or business.
- Maintained detailed customer call and inquiry logs for performance monitoring.
Absent Management CSR
4 Months- Actively listened to over 100 customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Lead Bank Teller
1 Year 8 Months- Enforced compliance with bank regulations and policies to reduce financial risks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Mentored and trained over 20 new tellers on bank procedures and customer service standards.
- Replenished ATM funds in empty canisters prior to validation process.
- Identified potential needs through observation, questioning, and listening.
- Developed and implemented innovative strategies to improve customer satisfaction and increase sales.
Education
Associate of Arts
High School Diploma
Skills
Conflict resolution expert
Medical Condition Coding Software
Point-of-Sale (POS) Software
MS Office
excel and power point proficient.
PeopleSoft
Oracle
Quality Assurance and Control
New Hire Onboarding
Timeline
Branch Operations Lead
JPMorgan Chase
01.2024 - CurrentRead More
Licensed Real Estate Agent
Balistreri Realty
12.2022 - CurrentRead More
Front End Pharmacy Technician II
United Health Group, Optum
10.2022 - 02.2023Read More
Certified Pharmacy Technician II
Baptist Health
01.2021 - 05.2022Read More
Certified Pharmacy Technician
AdventHealth
09.2019 - 12.2020Read More
Senior Pharmacy Technician
Walgreens
01.2016 - 09.2019Read More
Inside Sales Representative
Pharmaceutical (Randstad)
10.2015 - 01.2016Read More
PBX Operator
Delray Medical Center
06.2015 - 12.2015Read More
Absent Management CSR
Boeing (Randstad)
01.2015 - 05.2015Read More
Lead Bank Teller
Wells Fargo
03.2013 - 11.2014Read More
Atlantic Community HIgh
High School Diploma
Read More
Valencia College
Associate of Arts
Read More