Shirly Hanzlik
McDonald's
Gillette ,Wyoming
4
years of professional experience
Dynamic General Manager with a proven track record at McDonald's, excelling in operations management and team leadership. Enhanced service quality through effective training and development, while implementing cost control measures that reduced waste. Cultivated strong customer relationships, driving repeat business and exceeding sales targets through strategic decision-making and motivation.
Work History
General Manager
4 Years 5 Months- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Managed staff performance, providing training and development to enhance service quality.
- Implemented cost control measures, optimizing inventory management and reducing waste.
- Developed and maintained strong customer relationships to drive repeat business and satisfaction.
- Analyzed sales reports to identify trends, informing strategic decisions for menu offerings.
- Formulated policies and procedures to streamline operations.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
No Degree
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Efficient multi-tasker
Time management
Training and coaching
Inventory control
Staff training/development
Employee scheduling
Motivation
Schedule management
Timeline
General Manager
McDonald's
01.2022 - CurrentRead More
Polytechnic University of The Philippines
No Degree
Read More