Shirsha Ghose Dastidar
Atlanta,GA
Summary
I am a professional and enthusiastic food & beverage server with over Five years of experience delivering first-class service to dining patrons in busy restaurants. Along with my ability to multitask and work well under pressure. Proficient in POS System such as Micros Oracle, Toast, Shiji Infrasys and maintaining a clean and organized workspace. Extremely Guest-focused and dedicated to maintaining restaurant and food industry standards, while enhancing the positive reputation of dining establishments.
Overview
4
4
years of professional experience
Work History
Front of House Team Leader
Necessary Purveyor, Scout Living PCM
Atlanta, GA
11.2025 - Current
- Led team to ensure exceptional customer service and satisfaction in fast-paced environment.
- Trained and mentored new staff on operational procedures and service standards.
- Coordinated daily activities to optimize workflow and enhance efficiency.
- Managed front of the house operations, maintaining cleanliness and organization of dining area.
- Collaborated with management to resolve customer complaints effectively and promptly.
PM Server
The American Hotel, Atlanta Downtown, Tapestry Collection by Hilton
Atlanta, GA
05.2025 - 11.2025
- Provided high-volume guest service in a fast-paced, upscale hotel restaurant, ensuring guest satisfaction and a welcoming dining experience.
- Consistently upsold menu items and daily specials to maximize revenue and enhance guest enjoyment.
- Demonstrated strong wine knowledge to recommend and successfully upsell wine pairings based on guest preferences and menu selections.
- Collaborated closely with kitchen and front-of-house members to ensure smooth closely service flow, efficient table turnover, and a positive team environment.
PM Server
Gibney's Pub
Atlanta, GA
12.2024 - 05.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Atlanta Marriott Marquis
Atlanta, GA
11.2023 - 11.2024
- Delivered exceptional service in a fast-paced, high-end fine dining environment, consistently exceeding guest expectations.
- Demonstrated advanced table setting, wine pairing, and etiquette skills to enhance the fine dining experience.
- Recorded food and drink orders and served guest requests to the highest standards.
- Maintained full product knowledge of menu and specialties.
- Made suggestions to guest based on preferences.
- Committed member with other restaurant professionals to ensure guest satisfaction.
- Always mindful of sanitation and safety considerations when handling food.
Hostess
The Oberoi Grand Kolkata
Kolkata, India
06.2023 - 09.2023
- Greeting & welcoming the guest.
- Escorting Guest to the table.
- Answered phones, took reservations, and answered customer inquiries in a friendly and professional manner.
- Handled customer feedback and complaints gracefully and professionally.
CHINOISERIE
The Taj Bengal Kolkata
Kolkata, India
09.2022 - 06.2023
- Prepared and served a wide variety of food and beverage items in a timely manner.
- Created and enforced food and beverage safety policies to ensure compliance with industry standards.
- Passed food orders through to kitchen staff clearly and quickly.
- Cleaned and reset tables promptly and efficiently for incoming customers, with a noticeable impact on reduced wait times.
- Served Chinese food.
Education
MBA - Hospitality & Hotel Administration
JIS University
Kolkata2027
Bachelor of Laws -
Calcutta University
Kolkata06-2022
Skills
- Excellent Guest Service Skills
- Food Safety Practices
- Communication Skills
- Experience in high-volume luxury property
- Leadership qualities & Team Management
- Friendly and Outgoing Attitude
- Sustainability
LANGUAGES
English
Hindi
Bengali
Timeline
Front of House Team Leader
Necessary Purveyor, Scout Living PCM
11.2025 - Current
PM Server
The American Hotel, Atlanta Downtown, Tapestry Collection by Hilton
05.2025 - 11.2025
PM Server
Gibney's Pub
12.2024 - 05.2025
Atlanta Marriott Marquis
11.2023 - 11.2024
Hostess
The Oberoi Grand Kolkata
06.2023 - 09.2023
CHINOISERIE
The Taj Bengal Kolkata
09.2022 - 06.2023
MBA - Hospitality & Hotel Administration
JIS University
Bachelor of Laws -
Calcutta University
DETAILS
- 530 Piedmont Ave, NE
- Atlanta, GA, 30308
- United States
- (404)-857-5230
- ghosedastidarshirsha@gmail.com