Shi’sha Carter
Oklahoma City
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2026
2026
years of professional experience
Work History
PSR
OU Child Study Center
Oklahoma City
08.2024 - Current
- Greeting patients
- Checking patients in and out
- Scheduling and rescheduling
- Verify insurance ,scanning legal documents in the patient’s chart
- Calling the correct provider to inform them that there patient has arrived
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Customer Care
Blue Cross and Blue Shield
Oklahoma City
05.2019 - 08.2024
- Performing with trust, integrity, honesty, and empathy handling incoming and outgoing
- communication for the customer service team. Processing all medical, dental, vision claims.
- Assisting participants with questions regarding their claims or benefits. Reviewing medical records for medical necessity treatments.
Customer Care Advocate
180 Medical
Oklahoma City
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Evaluated existing processes and procedures related to providing excellent customer service.
- Created detailed reports about customer service activities as requested by management.
- Tracked orders and communicated order status updates to customers as needed.
Education
High School Diploma -
Edmond Memorial High School
05-2009
Skills
- Claim processing
- Insurance verification
- CRM reporting
- Data entry
- Patient scheduling
- Order tracking
- Problem solving
- Service goal organization
- Attention to detail
- Communication
- MS office
- Decision-making
Timeline
PSR
OU Child Study Center
08.2024 - Current
Customer Care
Blue Cross and Blue Shield
05.2019 - 08.2024
Customer Care Advocate
180 Medical
High School Diploma -
Edmond Memorial High School