SHIV PATEL
Houston
Summary
History of working hard to learn new processes, optimize procedures and increase customer satisfaction. Knowledgeable about business operations, best practices and regulatory requirements. Eager to put skills, enthusiasm and understanding of the field to work in a growth-oriented position.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Galen College/HCA Healthcare
05.2026 - Current
- Assisted with uploading student transcripts into system database.
- Provided assistance at front desk regarding phone calls, answering student questions and encouraging students.
- Assisted in preparing reports and presentations for departmental meetings, improving communication among teams.
- Facilitated onboarding processes for new administrative staff, enhancing overall team integration and efficiency.
Front Desk Supervisor
Hilton Hotel & Resorts
10.2025 - 05.2026
- Supervised daily front desk operations, ensuring seamless guest check-in and check-out experiences.
- Trained and mentored new staff on customer service protocols and hotel policies.
- Resolved guest complaints promptly, enhancing overall satisfaction and loyalty.
- Coordinated room assignments and managed reservations using property management systems.
Front Desk Agent
Blossom Hotel Houston
06.2025 - 10.2025
- Checked in and out customer with high interaction and customer service.
- Understood and completed night audit shifts as told.
- Trained new employees regarding system training and how to provide excellent customer service.
- Learned and utilized ways to gain more revenue for the hotel with upsells.
Assistant Manager
Enterprise Rent-A-Car
06.2024 - 12.2024
- Took on a higher role, responsible for developing employees and guiding them.
- Control fleet size, grow business by marketing, increase net revenue.
- Ensure that customer service is top priority.
- Sale products Enterprise offers.
- Multitask to make sure customers and employees are getting taken care of while answering phones to ensure business is growing.
- Was number 1 in sales each month in the entire region.
Management Trainee
Enterprise Rent-A-Car
07.2023 - 06.2024
- Worked at the Flagship branch with operations of handling a 300+ fleet of cars.
- Ability to multitask by checking in customers while delegating tasks to other employees.
- In charge of organizing daily tasks and making sure each task was fulfilled.
- Experience of selling different protections and products to customers.
- Top 5 in sales each month.
Front Desk Clerk/Assistant Manager
Motel 6, G6 Hospitality, LLC
06.2017 - 08.2019
- Ability to work in a fast-paced environment demonstrated by running the front desk and checking in customers quickly while utilizing strong customer service skills.
- Delegated different tasks to employees and staff.
- Built financial and payroll sheets.
Education
Bachelor of Business Administration - Business Administration And Management
Texas A&M University - Corpus Christi
Corpus Christi, TX01.2023
Diploma -
Tivy High School
Kerrville, ISD01.2019
Skills
- Customer Service
- Management Skills
- Teamwork
- Multitasking
- Office administration
- Computer skills
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- Microsoft outlook
- Critical thinking
- Strong problem solver
- Scheduling
- Dedicated team player
- Appointment scheduling
- Verbal communication
- Training and coaching
Timeline
Administrative Assistant
Galen College/HCA Healthcare
05.2026 - Current
Front Desk Supervisor
Hilton Hotel & Resorts
10.2025 - 05.2026
Front Desk Agent
Blossom Hotel Houston
06.2025 - 10.2025
Assistant Manager
Enterprise Rent-A-Car
06.2024 - 12.2024
Management Trainee
Enterprise Rent-A-Car
07.2023 - 06.2024
Front Desk Clerk/Assistant Manager
Motel 6, G6 Hospitality, LLC
06.2017 - 08.2019
Bachelor of Business Administration - Business Administration And Management
Texas A&M University - Corpus Christi
Diploma -
Tivy High School