SHIVALEELA DEVARANGADI

Executive Quality Engineering Leader / Head of Quality - Global IT

• Strategic Leadership: Defined and implemented a comprehensive quality engineering vision and strategy aligned with business objectives, incorporating foundational pillars such as processes, functional testing, tools, and non-functional testing, including performance and security testing.
• Technology & Transformation: Led the adoption of emerging technologies (AI, CI/CD) to improve product quality and drive digital transformation across SAP (HR Success factors, TA) and Non-SAP platforms, Data platforms like MDM, R&D, retail, SNOW, and global supply chain applications leveraging world class QE tools and vendor accelerators
• Process Optimization: Established scalable testing frameworks and led continuous process improvements and automation initiatives.
• Governance & Compliance: Implemented quality metrics, ensured adherence to regulatory standards, and spearheaded risk management efforts.
• Cross-Functional Collaboration: Partnered with development, product, and operations teams to integrate quality throughout the product lifecycle.
• Team Leadership: Built and mentored high-performing teams, including full-time and vendor staff, fostering a culture centered on quality.
• Budgeting & Resource Allocation: Managed quality program budgets, optimized resource allocation, and ensured cost efficiency (over $25M savings) , overseeing a $100M contract across Global IT.
• Customer-Centric Focus: Enhanced customer satisfaction by aligning quality initiatives with user experience and feedback.

Head of QA/QE – C4E/COE (Center for Enablement/Center of Excellence) – Shared Services

• C4E Establishment: Created and defined the C4E within a shared services model, aligning with DevOps/SAFe Agile for modernization initiatives.
• Feedback Mechanisms: Established regular communication with peers to gather feedback on QE and development teams, driving continuous improvement.
• Organizational Communication: Presented changes and updates in townhalls to socialize upcoming initiatives.
• Capabilities Delivered: Managed self-service test automation, performance testing, test data management, security testing practices, and standard quality metrics across lines of business (LOB).

Head of QE - Enterprise Integration Services & Data Management – Shared Services

• Team Building: Built a 52-member SDET team for API/Microservices testing on MuleSoft and ETL testing on Hadoop across 16 Agile scrum teams.
• Cost Savings: Achieved over $1M in efficiencies by transitioning to fixed-price/outcome-based delivery and self-service automation.
• Quality Assurance: Delivered high-quality products with less than 2% defect leakage.
• Vendor Management: Served as the single point of contact for vendor management, contracts, and RFP processes.
• Executive Reporting: Provided weekly status and QA metrics updates to executive leadership and stakeholders.

Key Initiatives in API/Microservices and Data Management

• Automated Testing: Led comprehensive automated testing of REST services on the MuleSoft platform within CI/CD, covering functional, regression, performance, DAST, SAST, and E2E support.
• Security Strategies: Developed DAST/SAST security testing strategies in collaboration with the Security Review Board.
• Data Testing: Implemented ETL test strategies for data quality, completeness, and transformation, reducing manual effort by 75% through a generic automation framework.
• Legacy Modernization: Formulated test strategies for a complex mainframe modernization project, integrating with over 80 inbound and outbound systems.
• Developed test strategies for data migration from Hadoop to Redshift/Aurora.

End-to-End Integration Testing, Test Environment Management & QA Delivery - Shared Services

• Program Management: Oversaw end-to-end testing for a complex $600+ million claims processing platform and its supporting applications, including provider MDM, consumer database, enrollment, clinical, and finance systems.
• Executive Reporting: Provided regular executive summaries on progress and impediments to program leadership.
• Team Direction: Guided the team in test strategy, case design, execution, automation, code management, and defect management, ensuring day-to-day delivery oversight.
• Stakeholder Collaboration: Worked closely with IT and business stakeholders to establish testing requirements across value streams, including claims, provider, and fulfillment.
• Issue Resolution: Resolved and triaged test execution blockers by collaborating with Project Managers, product owners, and scrum teams.
• Environment Management: Collaborated with application teams to ensure connectivity in integrated test environments for 100+ applications across multiple interconnected systems.
• Process Implementation: Established protocols for code management and implemented criteria for environment refreshes, managing schedule conflicts and resolving issues like batch job failures and system outages.
• Technical Facilitation: As a test environment analyst, facilitated the technical aspects of application builds, conducted SME interviews, and created technical specifications to establish robust test environments.

Team Lead for International Data Capture Systems

• Team Leadership: Led a team of 5, providing direction and hands-on analysis throughout the project lifecycle.
• Functional Design & Specification: Developed functional designs and technical specifications to guide project execution.
• Coding & Testing: Executed coding tasks and created comprehensive test plans and test cases for unit, integration (SIT), and user acceptance testing (UAT).
• Design & Code Reviews: Conducted design reviews and code reviews to ensure adherence to quality standards.
• Performance Tuning: Performed basic performance tuning to optimize application efficiency.
• Documentation & Release Management: Managed documentation processes and coordinated production releases and support.
• Defect Management: Oversaw defect management to ensure timely resolution of issues.

Project Delivery Lead – American Express

• Legacy & Distributed Applications: Successfully delivered multiple high-quality projects, including corporate credit cards, e-communication suite, email capture, communication tracking database, alerts, secure messaging, e-statements, and customer representative systems for the Latin American and Caribbean regions.
• Team Leadership: Led a team of 10, overseeing project estimations, status reports, and documentation (analysis and design).
• Development & Testing: Managed coding, test plan creation, and execution for all testing levels (unit, system integration testing - SIT, and user acceptance testing - UAT).
• Quality Assurance: Conducted design, code, and test case reviews, ensuring internal and external quality assurance throughout the project lifecycle.
• Release Management: Facilitated production releases, defect prevention, and ongoing application maintenance for financial and non-financial data processing systems.