SHIVAM MAHARAJ

Computer Science (BSc) Graduate with strong skills in C#, C++, Python, and SQL, and hands-on experience in software development, AI-driven applications, and API integration. Solid understanding of software engineering principles, AWS fundamentals, and modern IT workflows. Ready for entry-level to intermediate IT and software roles, with strong problem-solving and technical communication skills.

• ShivChat AI (Apr 2025- May 2025 (Automation Tool), C++, Python, API Integration, Architected and developed an intelligent, AI driven command line assistant designed to function as a virtual technical support and productivity tool, capable of answering complex technical questions, diagnosing software and system issues, and assisting users with a broad range of command line-based task., Led the creation of AI software features that deliver contextual, real tie responses, effectively simulating an automated IT knowledge base ad, reducing the need for manual troubleshooting or external documentation., Integrated multiple third-party API's including Open weather for live environment data, DeepL for high accuracy language translation. Stack Overflow for developer centric solutions and DataMuse for semantic word analysis enabling dynamic and date rich responses., Designed a modular and extensible codebase with well structures functions supporting mathematical problem solving, multilingual translations, dictionary lookups and automated text summarization ensuring long term scalability and ease of feature expansion., Implemented UTF-8 encoding and robust input/output handling to guarantee cross platform compatibility and seamless multi language support across diverse operating systems and terminal environments., Enhanced user interaction through efficient command parsing and intelligent response handling, optimizing performance for rapid execution in IT support, developer tooling, and automation workflow., Applied software engineering best practices, including separation of concerns, error handling and API response validating to improve reliability, maintainability, and overall system stability.

• Full Sail University, Built OS modules for process scheduling, memory allocation, and user authentication, Applied security protocols such as input validation, buffer overflow protection, and encryption basics., Practiced system-level debugging and applied lessons to real world administration tasks.

• Full Sail University, Configured client-server systems in C++, C# including real tie synchronization and persistent data storage., Simulated network troubleshooting scenarios with latency handling, packet loss and error recovery., Applied concepts of IP addressing, routing and socket programming to enterprise style networking.

• Full Sail University, Designed and managed SQL database for multi-user environments, optimizing queries and schemas for performance., Integrated RESTful API's with front-end clients for secure date transfer., Deployed small scale application on AWS EC2/S3, gaining cloud administration exposure.

Google IT Support Professional Certificate

Completion: September 2025 (via Coursera)

• Focus on troubleshooting, system administration, networking, OS and security fundamentals.
• Practical exposure to ticketing systems and real world IT scenarios, Version Control with Git & Github RESTful API. Integrated AWS (EC2, S# Basics)
• Tools: Jira, Visual Studio, VS Code, IntelliJ, Eclipse, Git, Perforce
• Http://www.coursera.org/account/accomplishments/professional-cert/K5AYSRUEIBEN

Google Professional Workspace Administrator

Certificate Completed: October 2025 (via Coursera/Google Cloud)

• Focus on managing users, groups and devices within Google Workspace Admin Console.
• Configure account settings, permissions and organizational units for secure access control.
• Monitor system logs, email routing and policy compliance to ensure reliable operations.
• Practical exposure to Workspace automation, data protection and support escalation workflows.

Microsoft Professional Program in IT Support

https://coursera.org/verify/profession

Google Cybersecurity

https://coursera.org/verify/profession