Shivam Pun

• Starboard Way, Guest Experience and Sales Generation
  •Achieves personal sales goals and maximizes revenue opportunities.
  Champions the Starboard Way and models the behavior.
  Builds trust as a credible expert through personal presence, social skills, general knowledge, and presentation.
  Seeks to build deep relationships through the guest journey by sharing stories that inspire guests.
  Provides an informed and accurate response about products and services offered, reflecting a commitment to the guest.
  Portrays a positive image of the onboard retail shops to all guests in order to build trust and credibility for the entire shop team.
  Responds promptly to resolve guests’ requests and feedback, following up with guests as appropriate, and escalating to management as necessary.
  Drives positive energy and activity on the sales floor.
  Delivers brand service strategies and supports product initiatives.
  • Understands the overall market e.g.competitors’ strengths and weaknesses, trends, guest demographic, etc
  Performs other duties, as assigned, to meet business needs.
• Relationship Management
  •Maintains functional relationships on board; leveraging in the know friend; ie. restaurants,waiters, food and beverage teams and shore excursions.
  •Works collaboratively with coworkers to achieve desired outcomes and duties assigned.

Educate guest regarding products, it's benefits and closing the sale. Inviting the guest back with a strong purpose everytime.

Promoting the shops everyday.

Conducting raffles and events with a commanding voice to create the excitement. Maintaining an excellent popup display for fine jewellery and Swiss timepieces to attract guests.

Consistently adding on and maintaining a good sales throughout the cruise.