Shivana Sundar
Summary
Experienced in multiple companies with restructuring systems, improving sales and energizing teams to meet demanding targets. Focused on revenue generation and overall growth. Hardworking and practical with big-picture mentality paired with capacity to effectively manage important details, while creating a positive environment.
Overview
7
7
years of professional experience
Work History
Sales Representative
LA Vapor wholesale
St. Petersburg, FL
01.2024 - 03.2024
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Maintained accurate records of all sales and prospecting activities.
- Researched competitors' products, prices, and sales techniques.
Front Desk Receptionist
European wax center
Tampa, FL
07.2023 - 12.2023
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
Sales Representative
American Rent A Center
Tampa, FL
06.2023 - 11.2023
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
Customer Service Agent
Hertz Rental Car
Queens, NY
01.2023 - 06.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed high-volume of inbound and outbound customer calls.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Maintained strong call control and quickly worked through scripts to address problems.
- Suggested suitable options for unavailable products and services to retain customers.
Cashier Team Lead
Juice Press
06.2022 - 01.2023
- Provided quick and courteous service to customers, fulfilling smoothie orders to individual specifications.
- Trained new team members in applicable job duties and practices.
- Followed established protocols and made smoothies according to company recipes.
- Created new shakes and smoothies using fresh, available produce to reach wide range of customer preferences.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained safe food handling practices to prevent germ spread.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Warehouse Associate
Amazon warehouse
Tampa, FL
10.2022 - 12.2022
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Updated inventory and production information using warehouse management systems and scanner guns.
Sales Associate
Victoria's Secret PINK
Tampa, FL
03.2020 - 06.2021
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Worked with fellow sales team members to achieve group targets.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Waitress/Hostess
Buffalo Wild Wings
Queens, NY
07.2019 - 02.2020
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented food and beverages to guests at tables.
Waitress
IHOP
Queens, NY
09.2018 - 02.2020
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented food and beverages to guests at tables.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
Cashier
Hyperactivate sneaker store
Queens, NY
08.2017 - 05.2018
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
Education
Cosmetology License - Beauty
Empire Beauty School
Manhattan, NY01-2023
Business Administration
Queensborough Community College of The City University of New York
Oakland Gardens, NY04.2022
High School Diploma -
Hillcrest High School
Jamaica, NY06.2018
Skills
- Data Entry and Maintenance
- Understanding Customer Needs
- Customer Retention Strategies
- Calm and Professional Under Pressure
- Customer Service
- Team Leadership
- Adaptability and Dependability
Timeline
Sales Representative
LA Vapor wholesale
01.2024 - 03.2024
Front Desk Receptionist
European wax center
07.2023 - 12.2023
Sales Representative
American Rent A Center
06.2023 - 11.2023
Customer Service Agent
Hertz Rental Car
01.2023 - 06.2023
Warehouse Associate
Amazon warehouse
10.2022 - 12.2022
Cashier Team Lead
Juice Press
06.2022 - 01.2023
Sales Associate
Victoria's Secret PINK
03.2020 - 06.2021
Waitress/Hostess
Buffalo Wild Wings
07.2019 - 02.2020
Waitress
IHOP
09.2018 - 02.2020
Cashier
Hyperactivate sneaker store
08.2017 - 05.2018
Cosmetology License - Beauty
Empire Beauty School
Business Administration
Queensborough Community College of The City University of New York
High School Diploma -
Hillcrest High School
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