Shivang Patel
Sonora,TX
Summary
Enterprising Owner operator successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
8
8
years of professional experience
Work History
Owner/Operator
Quality Inn
10.2019 - Current
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Kept all building areas and equipment functional and well-organized to promote business performance.
General Manager
Comfort Inn & Suites
08.2018 - 09.2019
- Managed budget implementations, employee evaluations, and contract details.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Education
Bachelor of Science - Computer Science
Uka Tarsadia University, Maliba
India06-2016
Skills
- Operations management
- Staffing
- Staff training and development
- Documentation and reporting
- Operations oversight
- Inventory management
- Hiring
- Accounting principles
Timeline
Owner/Operator
Quality Inn
10.2019 - Current
General Manager
Comfort Inn & Suites
08.2018 - 09.2019
Bachelor of Science - Computer Science
Uka Tarsadia University, Maliba