Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Shivani Pandoh

Houston,TX

Summary

I am self-motivated, disciplined, committed, diligent and trustworthy who maintains absolute accuracy at work. Has a professional attitude towards work and is keen to start a Pharmacy Technician career. Strong background in retail environments with outstanding customer service, problem-solving and sales skills.

Overview

11
11
years of professional experience
3
3
years of post-secondary education
3
3
Languages

Work History

Sales Associate

Guru Jewelers
Houston, TX
03.2016 - 11.2022
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Answered customer questions about sizing, accessories and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.

Professional Laser Technician

Nita Med Spa
Houston, Texas
06.2018 - 04.2022
  • Sold products and additional services while rendering treatments to cross-promote other areas of practice.
  • Performed quality professional skincare services to meet clients' needs within scope of practice and licensing guidelines.
  • Maintained treatment rooms and workstations in compliance with OSHA standards to deliver safe and therapeutic experiences.
  • Examined and analyzed clients' skin to evaluate skin conditions and provide skin care recommendations.
  • Performed consultations for patients before scheduling treatments.
  • Handled busy schedules and stayed on top of key deadlines.
  • Suggested appropriate therapy based on current health of client.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Informed guests of appropriate products available to increase retail sales.
  • Recommended follow-up visits and additional services and products to help clients pursue wellness goals.
  • Safeguarded client experience to maintain confidentiality and uphold commitment to safety.
  • Built strong relationships with customers to drive repeat business.
  • Discussed procedures and treatment options with clients.
  • Executed laser hair removal and microdermabrasion procedures.

Sales Associate

Kate Spade & Company
Houston, TX
11.2017 - 06.2018
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Processed product returns and assisted customers with other selections.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
  • Enhanced product presentation and promotional material displays, working alongside retail representatives.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Solved customer challenges by offering relevant products and services.
  • Answered customer questions about sizing, accessories and merchandise care.
  • Recommended accessories and complementary purchases to boost revenue.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Bachelor of Science - Fashion

INIFD
India
06.2003 - 06.2006

Skills

Stocking and replenishing

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Timeline

Professional Laser Technician

Nita Med Spa
06.2018 - 04.2022

Sales Associate

Kate Spade & Company
11.2017 - 06.2018

Sales Associate

Guru Jewelers
03.2016 - 11.2022

Bachelor of Science - Fashion

INIFD
06.2003 - 06.2006

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Shivani Pandoh