Shivani Pandoh
Houston,TX
Summary
I am self-motivated, disciplined, committed, diligent and trustworthy who maintains absolute accuracy at work. Has a professional attitude towards work and is keen to start a Pharmacy Technician career. Strong background in retail environments with outstanding customer service, problem-solving and sales skills.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Sales Associate
Guru Jewelers
Houston, TX
03.2016 - 11.2022
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Provided positive first impressions to welcome existing, new and potential customers.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Answered customer questions about sizing, accessories and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
Professional Laser Technician
Nita Med Spa
Houston, Texas
06.2018 - 04.2022
- Sold products and additional services while rendering treatments to cross-promote other areas of practice.
- Performed quality professional skincare services to meet clients' needs within scope of practice and licensing guidelines.
- Maintained treatment rooms and workstations in compliance with OSHA standards to deliver safe and therapeutic experiences.
- Examined and analyzed clients' skin to evaluate skin conditions and provide skin care recommendations.
- Performed consultations for patients before scheduling treatments.
- Handled busy schedules and stayed on top of key deadlines.
- Suggested appropriate therapy based on current health of client.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Informed guests of appropriate products available to increase retail sales.
- Recommended follow-up visits and additional services and products to help clients pursue wellness goals.
- Safeguarded client experience to maintain confidentiality and uphold commitment to safety.
- Built strong relationships with customers to drive repeat business.
- Discussed procedures and treatment options with clients.
- Executed laser hair removal and microdermabrasion procedures.
Sales Associate
Kate Spade & Company
Houston, TX
11.2017 - 06.2018
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Processed product returns and assisted customers with other selections.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Provided positive first impressions to welcome existing, new and potential customers.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories and merchandise care.
- Recommended accessories and complementary purchases to boost revenue.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Bachelor of Science - Fashion
INIFD
India 06.2003 - 06.2006
Skills
Stocking and replenishing
Sales trends
Relationship building
Problem-solving skills
Multi-tasking strength
Patient education and counseling
Customer service, education and counseling
Multi-line phone talent
Timeline
Professional Laser Technician
Nita Med Spa
06.2018 - 04.2022
Sales Associate
Kate Spade & Company
11.2017 - 06.2018
Sales Associate
Guru Jewelers
03.2016 - 11.2022
Bachelor of Science - Fashion
INIFD
06.2003 - 06.2006