Shivani Patel
Middletown,DE
Summary
Dynamic Medical Assistant with proven expertise at Family Care Associate in patient care and electronic health records management. Skilled in immunization administration and medical coding, I excel in effective communication and problem-solving. Recognized for enhancing patient experiences and streamlining appointment scheduling, contributing to improved operational efficiency.
Overview
11
11
years of professional experience
Work History
Medical Assistant
Family Care Associate
Newark, DE
09.2015 - 03.2022
- Greeted and roomed patients; recorded vital signs and updated medical histories in the EHR system.
- Verified insurance, processed patient intake forms, and maintained accurate and organized charts.
- Administered immunizations and performed routine lab tests including urinalysis under physician supervision.
- Scheduled and confirmed patient appointments, managed follow-ups and appointment reminders.
- Handled front desk responsibilities: answered calls, returned voicemails, and responded to patient inquiries.
- Facilitated communication between patients and providers regarding prescriptions, test results, and referrals.
- Processed ICD-10 and CPT coding for billing; ensured documentation compliance for annual physicals and wellness visits.
- Prepared and faxed medical documentation including prescriptions, lab requests, and clinical notes.
- Assisted with payroll reporting and biweekly timecard printing for staff.
Fine Jewelry Sales Associate
Macy’s
Newark, DE
07.2019 - 07.2021
- Delivered personalized service to customers in the Fine Jewelry department, enhancing client relationships and driving repeat business.
- Operated POS systems for sales, returns, gift services, and 'Search & Send' orders.
- Handled high value merchandise, processed returns, markdowns, and inventory transfers.
- Supported department sales goals and contributed to storewide revenue initiatives.
- Maintained visual and stock standards; assisted with inventory audits and loss prevention.
- Picked, packed, and shipped online orders as part of fulfillment operations (BOPS/BORIS).
Sales Associate
GAP
Newark, DE
08.2014 - 01.2017
- Helped customers select apparel based on style and preferences.
- Promoted loyalty programs and drove sales through upselling.
- Maintained visual displays and assisted with inventory processing.
- Supported high-volume store operations, including restocking and floor resets.
Sales Associate
Burlington Coat Factory
Newark, DE
06.2014 - 08.2014
- Assisted customers with merchandise selection and performed cashier duties.
- Supported floor organization and stock replenishment.
Sales Associate
Dress Barn
Newark, DE
05.2014 - 06.2014
- Provided personalized service, processed purchases and managed product displays.
Sales Associate
Banana Republic
Newark, DE
05.2014 - 06.2014
- Guided customer apparel selection and maintained presentation standards.
Sales Associate
Macy’s (Seasonal)
Newark, DE
11.2013 - 02.2014
- Handled checkout during peak holiday traffic; supported promotional setup.
Front-End Cashier
Acme Markets
Newark, DE
08.2011 - 05.2012
- Operated registers; assisted with stocking and store upkeep.
Education
Professional Medical Assistance Program -
Harris School of Business
Wilmington, DE01.2015
High School Diploma -
Newark High School
Newark, DE06.2011
Skills
- Patient care
- Electronic health records
- Vital signs measurement
- Medical coding
- Immunization administration
- Customer service
- Appointment scheduling
- Sales support
- Inventory management
- Team collaboration
- Effective communication
- Time management
- Problem solving
- PPE usage
- Client records management
- Administrative support specialist
Timeline
Fine Jewelry Sales Associate
Macy’s
07.2019 - 07.2021
Medical Assistant
Family Care Associate
09.2015 - 03.2022
Sales Associate
GAP
08.2014 - 01.2017
Sales Associate
Burlington Coat Factory
06.2014 - 08.2014
Sales Associate
Dress Barn
05.2014 - 06.2014
Sales Associate
Banana Republic
05.2014 - 06.2014
Sales Associate
Macy’s (Seasonal)
11.2013 - 02.2014
Front-End Cashier
Acme Markets
08.2011 - 05.2012
Professional Medical Assistance Program -
Harris School of Business
High School Diploma -
Newark High School
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