Overview
Work History
Education
Skills
Technical Skills
Timeline
Generic

Shivani Surti

Overview

5
5
years of professional experience

Work History

Technical Program Analyst

Visa Inc.
07.2024 - Current

Associate Technical Program Analyst

Visa Inc.
Foster City, CA
07.2022 - 07.2024
  • Spearheaded process improvement initiative benefiting 1000+ Visa Employees, aimed to reduce the lead time for infrastructure and change requests by 30% and improve in-take queue process with Operations & Infrastructure partners.
  • Led and coordinated efforts with 4 PMs and 300+ technical application owners to complete Data Privacy Attestations and facilitated non-compliance remediation ensuring Visa's compliance to global privacy standards.
  • Analyzed 250+ applications under VAS for opportunities to enhance infrastructure posture and provided tailored recommendations to respective leaders, in partnership with Operations & Infrastructure teams.

Associate Product/Project Management Intern

Colgate-Palmolive Co.,
Piscataway, NJ
09.2021 - 06.2022
  • Supported 2 Direct to Consumer sites with traction of over 500 users per day.
  • Worked with 2 tech teams to create new features for websites and new apps using project management tools (e.g. Jira) projected to create revenue over $5 million.
  • Perform A/B testing to identify issues and devise solutions on Direct to Consumer sites using Google Analytics to better user experience.

Software Development Intern

CFA Institute
Charlottesville, VA
05.2021 - 08.2021
  • Migrated documents from different platforms to Confluence increasing ease of access and introduced platform to teams
  • Created automated PDF generation application to address 8000 cases received every year and improve user experience
  • Led agile scrum ceremonies for 2 teams

Applications and Software Development Intern

Colgate-Palmolive Co.,
Piscataway, NJ
01.2021 - 05.2021
  • Participated in and led agile scrum ceremonies
  • Designed and developed an error-logging system for existing applications by researching the needs of developers
  • Error-logging system projected to reduce production bug-solving time by 200%

Education

Bachelor of Science - Computer Science

University of Virginia
Charlottesville, VA
05-2022

Skills

  • Strategic planning
  • Business Process Improvement
  • Agile Project Management

Technical Skills

  • Generative AI Tools (ex. ChatGPT & Microsoft 365 copilot)
  • Atlassian Tools (ex. Jira and Confluence)
  • Python
  • SQL

Timeline

Technical Program Analyst

Visa Inc.
07.2024 - Current

Associate Technical Program Analyst

Visa Inc.
07.2022 - 07.2024

Associate Product/Project Management Intern

Colgate-Palmolive Co.,
09.2021 - 06.2022

Software Development Intern

CFA Institute
05.2021 - 08.2021

Applications and Software Development Intern

Colgate-Palmolive Co.,
01.2021 - 05.2021

Bachelor of Science - Computer Science

University of Virginia
Shivani Surti