Shivneel Sharma

• Promoted high customer satisfaction by resolving problems with knowledgeable, friendly service.
• Communicated with 100 plus coworkers between different to improve efficiency
• Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Developed strong customer relationships to encourage repeat business.
• Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Mentored new employees on procedures and policies to maximize team performance.

Key Achievements

• Interim Station Manager 4-5 Months into the job at age of 19
• The ability to do every job within the company effectivly

• Worked in fast pace kitchen with multiple people
• Prepared, Cooked and served food to homeless and low income families
• Cleaned kitchen and washed dishes
• Gained communication, time management, and adaptability skills

• Worked with a group of eight workers.
• Served food and worked at a concession.
• Gained experience in money handling and Customer service skills.