Shivonne Hargis

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.

• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
• Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
• Optimized workflow efficiency by introducing automation tools into the QA process where appropriate.
• Mentored junior QA specialists, fostering a culture of continuous learning and professional growth.
• Educated employees on specific QA standards and confirmed maintenance of standards.
• Collaborated with cross-functional teams to develop robust quality assurance strategies for new products.
• Maintained knowledge of industry best practices and evolving technologies, staying ahead of emerging quality assurance trends.
• Achieved timely resolution of non-conformance issues by implementing corrective action plans working closely with relevant departments.

• Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
• Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
• Conducted daily shift briefs to inform staff of changes in patient care assignments.
• Mentored and supervised junior nurses, fostering a supportive and professional work environment.

Same as above charge nurse