Shivrani Sankar
South Ozone Park
Summary
Detail-oriented banking professional with two years and 6 months of experience in customer relationship management and financial advisory services. Proven track record of increasing client satisfaction and enhancing operational efficiency. Strong knowledge of risk assessment and regulatory compliance, seeking to leverage expertise in a dynamic banking environment.
Overview
14
14
years of professional experience
Work History
Banking Associate
TD Bank
Brooklyn
12.2024 - Current
- Ensure customers' transactions are processed accurately and efficiently.
- Listen to customers' financial needs and provide the best products and services that will align with their goals.
- Ensured cash box balance to prevent discrepancies during shifts.
- Monitored cash inventory levels throughout the day to support smooth operations.
- Ensure that bank procedures and guidelines are followed properly to prevent risk for ourselves, colleagues, clients, and the bank.
- Assisted supervisors with cash audits and daily vault balance.
- Manage teller transactions and platform services simultaneously.
- Cultivated strong client relationships through consistent follow-ups, enhancing client retention.
- Delivered tailored product recommendations to support clients' financial decision-making.
- Facilitated over 20 credit card applications that were prequalified and approved in the last quarter.
Assistant Store Manager
Deals & Discount
04.2021 - 11.2024
- Managed inventory by ordering merchandise and conducting regular stock checks.
- Created employee schedules and delegated tasks to ensure smooth daily operations.
- Provided exceptional customer service by resolving customer issues and ensuring positive store experiences.
- Oversaw cash register balancing, store opening, and closing procedures.
Client Consultant 1
Flagstar Bank
10.2023 - 10.2024
- Managed ATM balancing, balanced cash registers, and ensured vault accuracy.
- Opened accounts for clients and conducted financial transactions in a timely and efficient manner.
- Set personal sales goals, cross-sell financial products, and set up referrals for wealth and loan services.
- Maintained compliance with bank policies and ensured accurate procedures for store openings and closings.
Department Manager
Deals & Discount
06.2020 - 04.2021
- Coordinated merchandise orders and displays, and maintained inventory accuracy.
- Supervised a team, delegated responsibilities, and created employee schedules.
- Actively supported cashiers and resolved customer inquiries efficiently.
Head Cashier
Deals & Discount
02.2015 - 05.2020
- Handled phone inquiries, merchandise pricing, and display arrangements.
- Enhanced sales by recommending products tailored to customer needs.
Sales Associate
Deals & Discount
08.2012 - 01.2015
- Priced and displayed merchandise, assisted customers, and operated as cashier.
Education
Bachelor of Arts (B.A.) - Business Administration
Brooklyn College
Brooklyn, NY05-2020
Associate in Science (A.S.) - Business Administration
Kingsborough Community College
Brooklyn, NY05-2018
Skills
- Customer service
- Product knowledge
- Time management
- Problem solving
- Team leadership
- Cash handling
- Cash audits
- Sales strategies
Timeline
Banking Associate
TD Bank
12.2024 - Current
Client Consultant 1
Flagstar Bank
10.2023 - 10.2024
Assistant Store Manager
Deals & Discount
04.2021 - 11.2024
Department Manager
Deals & Discount
06.2020 - 04.2021
Head Cashier
Deals & Discount
02.2015 - 05.2020
Sales Associate
Deals & Discount
08.2012 - 01.2015
Bachelor of Arts (B.A.) - Business Administration
Brooklyn College
Associate in Science (A.S.) - Business Administration
Kingsborough Community College