Shiyana Shorts
Norfolk,VA
Summary
Empathetic and adaptable representative skilled in managing patient inquiries and resolving issues. Proven ability to foster a supportive environment while maintaining compliance and data accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Ensemble
Cincinnati, OH
05.2024 - Current
- Managed patient inquiries, providing accurate information and resolving issues efficiently.
- Scheduled appointments using electronic health record systems, ensuring optimal patient flow and accessibility.
- Collaborated with healthcare providers to coordinate patient care and follow-up services effectively.
- Processed insurance verifications, facilitating smooth billing and reducing claim denials.
- Assisted in maintaining patient records, ensuring data accuracy and compliance with privacy regulations.
- Educated patients on office procedures and services, enhancing overall satisfaction and understanding.
- Adapted quickly to new software updates, improving workflow efficiency and team productivity.
- Trained new staff on best practices for customer service and administrative processes, fostering a supportive team environment.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- took all calls for the hospital's offices , primary care , endocrinology , podiatry , OBGYN and pediatrics.
- submitted requests for referrals, medication refills , orders and labs.
- worked remotely while still providing that same in person experience through the telephone .
Shift Leader
Walgreens
Norfolk, VA
08.2021 - 04.2024
- Supervised daily operations to ensure optimal workflow and customer service excellence.
- Mentored team members on product knowledge and operational procedures to enhance performance.
- Implemented inventory management practices to maintain stock levels and reduce shrinkage.
- Trained new staff on register operations, improving efficiency and customer satisfaction ratings.
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Dietary Aide
Harbors Edge
Norfolk, VA
09.2019 - 06.2021
- Assisted in meal preparation and served food in accordance with dietary guidelines.
- Ensured cleanliness and sanitation of kitchen and dining areas, adhering to health regulations.
- Collaborated with dietary staff to modify menus based on resident preferences and nutritional needs.
- Monitored inventory levels of supplies, facilitating timely ordering to prevent shortages.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
Warehouse Worker
California Cartage Warehouse
Chesapeake, VA
02.2019 - 10.2019
- Coordinated inbound and outbound shipments, ensuring timely processing and accurate documentation.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 30 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
Sales Associate
Wawa
Norfolk, VA
06.2016 - 09.2018
- Delivered exceptional customer service and resolved inquiries efficiently.
- Managed inventory levels, ensuring product availability and minimizing waste.
- Operated point-of-sale systems accurately, processing transactions swiftly.
- Trained new staff on operational procedures and customer engagement techniques.
- Maintained cleanliness and organization of sales floor to enhance shopping experience.
- Collaborated with team members to achieve daily sales targets consistently.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Norview
Norfolk, VANo Degree - Nursing
Tidewater Community College
Norfolk, VA05-2027
Skills
- Customer service
- HIPAA compliance
- Insurance verifying
- Appointment scheduling
- Medical terminology
- Conflict resolution
- Verbal and written communication
- Phone etiquette
- Electronic health records
- Team leadership
- Punctual and hardworking
Certification
Healthcare Financial Management Association (HFMA) Certified Revenue Cycle Representative (CRCR) certification
Timeline
Patient Service Representative
Ensemble
05.2024 - Current
Shift Leader
Walgreens
08.2021 - 04.2024
Dietary Aide
Harbors Edge
09.2019 - 06.2021
Warehouse Worker
California Cartage Warehouse
02.2019 - 10.2019
Sales Associate
Wawa
06.2016 - 09.2018
High School Diploma -
Norview
No Degree - Nursing
Tidewater Community College