Shiyonna Trice
Jesup,GA
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
4
4
years of professional experience
Work History
Receptionist
Harborview Health System
08.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with planning office events and meetings for smooth execution.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
Head Hostess
Wolf Island Oyster Company
04.2023 - Current
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
Assistant Event Coordinator
Quita's Parties and Events
10.2020 - Current
- Assisted Event Coordinator in creating detailed timelines for each phase of an event project, ensuring timely completion of all tasks.
- Ensured smooth execution of on-site logistics by supervising setup, teardown, and vendor coordination during events.
- Maintained professional and organized appearance at all events, representing the company in a positive light to clients and attendees.
- Delivered exceptional customer service, addressing attendee concerns promptly and professionally during events.
Intern Recpetionist
Midtown Dental Care
09.2023 - 05.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Cashier
Hardee's Restaurant
10.2022 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
No Degree - Biology And Bio Chemistry
Columbus State University
Columbus, GA05-2027
High School Diploma -
Wayne County High School
Jesup, GA05-2023
Skills
- Laboratory techniques
- Biological analysis
- Data entry
- Customer service
- Attention to detail
- Team collaboration
- Time management
- Event coordination
- Organization skills
- Telephone skills
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Scheduling appointments
- Greeting and seating clients
- Mail handling
- Multi-line telephone operation
- Professional demeanor
- Documentation and reporting
- Service-oriented mindset
- Office management
- Tech-Savvy
- Document control
Timeline
Receptionist
Harborview Health System
08.2024 - Current
Intern Recpetionist
Midtown Dental Care
09.2023 - 05.2024
Head Hostess
Wolf Island Oyster Company
04.2023 - Current
Cashier
Hardee's Restaurant
10.2022 - 04.2023
Assistant Event Coordinator
Quita's Parties and Events
10.2020 - Current
No Degree - Biology And Bio Chemistry
Columbus State University
High School Diploma -
Wayne County High School
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