Shiyonne Chester
Brooklyn,United States
Summary
Motivated professional transitioning into the training and development field, leveraging excellent interpersonal, organizational, and communication skills to deliver effective employee development programs. Excited to contribute to organizational success as an Business Professional by facilitating seamless onboarding, identifying training needs, and supporting learning initiatives.
Overview
10
10
years of professional experience
Work History
Lead Intake Liaison
VNS Health
10.2016 - Current
- Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and business.
- Built strong relationships with team members and departments to identify development needs.
- Collaborated on onboarding programs to ensure new hires successfully integrated into organizational culture.
- Tracked employee feedback to propose improvements to training content and delivery.
Business Manager
VNS Health
10.2016 - 04.2018
- Spearheaded a more effective and efficient process of documentation and presentation of all milestones to the health reimbursement account (HRA).
- Efficiently coordinated, analyzed, and reported the agency’s daily financial activities to guarantee the achievement of financial goals by displaying prowess in both business management and financial analysis.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
Provider Relationship Representative
Amida Care
04.2016 - 09.2016
- Assisted in coordinating training sessions, maintaining attendance records, and preparing materials.
- Supported leadership in documenting policies and creating internal resources.
- Expertly handled all the provider accounts and key sites within Brooklyn, developing, contracting, and enhancing relationships with providers and fostering growth of managed care products, consequentially enhancing company profitability.
• Cultivated positive long-term client relationships between the organization and participating providers in Brooklyn.
Senior Credentialing Specialist
Amida Care
05.2015 - 04.2016
- Conducted primary source verifications such as background checks and board certifications.
- Received and evaluated applications to look for missing and inaccurate information.
- Enrolled providers and Medicaid, Medicare, and private insurance plans.
- Obtained NPI numbers for providers and facilities and updated existing profiles.
Education
No Degree - Project Management
University of Phoenix
Tempe, AZ05-2021
MBA - Health Care Management
University of Phoenix
Tempe, AZ04-2015
Bachelor of Science - Business, Management, And Finance
Brooklyn College
Brooklyn, NY05-2008
Skills
- Strong interpersonal and communication skills
- Organizational and project management abilities
- Proficiency with learning management systems (LMS) and virtual training tools (eg, Zoom, Microsoft Teams)
- Data collection and reporting to assess training effectiveness
- Adaptability to various learner needs and styles
Additional Information
PREVIOUS EXPERIENCE
- Elderplan, Inc| Brooklyn, NY| Credentialing Coordinator April 2013-April 2015
- Metropolitan Jewish Health System| Brooklyn, NY| Onsite Customer Services Office Manager September 2011-April 2013
- Metropolitan Jewish Health System|Brooklyn, NY| Business Support Supervisor April 2010-May 2011
Timeline
Lead Intake Liaison
VNS Health
10.2016 - Current
Business Manager
VNS Health
10.2016 - 04.2018
Provider Relationship Representative
Amida Care
04.2016 - 09.2016
Senior Credentialing Specialist
Amida Care
05.2015 - 04.2016
No Degree - Project Management
University of Phoenix
MBA - Health Care Management
University of Phoenix
Bachelor of Science - Business, Management, And Finance
Brooklyn College
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