Shi'zaya Burns
North Port
Summary
I am proactive, a versatile professional with experience in completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Strong problem-solving abilities as well as fostering lasting relationships with customers and members. Safety-conscious with a sound work ethic and the ability to adapt to different environments. A focused individual with a passion for delivering exceptional service. Experience-driven interpersonal skills with a talent for effectively addressing concerns. Committed to improving member satisfaction, retention and driving positive outcomes. As a devoted Sales Starlight, I am ready to contribute to a dynamic team and make a positive impact for my members and company.
Overview
2
2
years of professional experience
Work History
Beauty Advisor
Ulta Beauty Inc.
North Port
12.2025 - Current
- Greeted guest upon entering store or salon and established friendly relationships with them.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Created a positive shopping experience for each guest through effective communication skills.
- Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
- Partnered with team members to elevate customer service experiences.
- Drove and exceeded sales goals by providing personalized fragrance experience based on member needs.
- Upsold additional beauty items when appropriate to increase sales revenue.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
- Followed company policies related to returns, exchanges and refunds according to guidelines.
- Administered special promotions such as discounts or loyalty rewards programs.
- Alleviated product theft by maintaining sales floor and shopper awareness.
- Managed inventory levels by monitoring stock levels regularly.
- Updated customer records in database software program accurately.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Executed purchase finalization and managed payment processing.
- Educated customers about the proper use of skincare, fragrances and other beauty items.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Deli Bakery Associate
Walmart
North Port
03.2024 - 10.2025
- Maintained cleanliness and organization in the bakery workspace daily to uphold facility hygiene standards.
- Built strong relationships with members to enhance trust and loyalty.
- Offered product recommendations and provided information on bakery items to customers.
- Resolved guest inquiries promptly to ensure satisfaction and retention.
- Conducted product demonstrations to showcase features and advantages.
- Developed relationships with members to create positive experiences and push for continued business.
- Monitored inventory levels and restocked supplies as needed for daily operations.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Arranged bakery products in attractive displays inside bakery cases or bakery sections to increase sales.
- Greeted incoming patrons, offered menu advice and documented order details and special preferences.
- Participated in staff meetings and training sessions to improve bakery operations and customer service skills.
- Provided excellent customer service by answering questions about products or taking orders from customers.
- Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained knowledge of Deli Bakery sales and promotions, return policies and Walmart security practices.
Education
High School -
North Port High School
North Port, FloridaSkills
- Inventory Management
- Sales floor Presentation
- Thriving Sales Starlight
- Member Care and Satisfaction
- Financial management
- Team collaboration
- Detail-oriented
- Financial literacy
Application
01/10/2026, Suncoast Credit Union, Port Charlotte, FL, 33948, 19501 Cochran Blvd.
Branch Customer Representative.
01/10/2026, Suncoast Credit Union, North Port, FL, 34287, 4451 Aidan Ln.
Branch Customer Representative.
Activities
I love reading and writing. My enjoyment is born from literature and all art beyond it such as non-fiction and fiction, across all genres and mediums. Learning is another advent pursuit of mine. I consider myself a student of the world, pursuant of abundant growth and the joyous wealth of knowledge. In my daily life, learning new skills and preparing for school while also exploring creative activities are fun pieces of my life. It’s the little things that wrap around the big things in my world of Monet!
Timeline
Beauty Advisor
Ulta Beauty Inc.
12.2025 - Current
Deli Bakery Associate
Walmart
03.2024 - 10.2025
High School -
North Port High School