Michalla Guzman
Rome,GA
Summary
Dedicated and results-driven professional with strong customer service, multitasking, and time management skills, committed to ensuring every customer enjoys a positive and memorable experience. A passion for continuous learning and innovation drives the pursuit of excellence in all tasks. Recognized for combining analytical thinking with creativity to tackle challenges effectively and deliver impactful solutions in dynamic environments. Proven ability to thrive under pressure while maintaining a focus on quality and customer satisfaction.
Professional beauty consultant with proven experience in skincare, makeup, and customer service. Adept at enhancing client satisfaction through personalized beauty regimens and product recommendations. Strong team collaborator, adaptable to changing needs, and focused on achieving results. Skilled in maintaining product knowledge, sales techniques, and fostering welcoming environment for clients.
Overview
11
11
years of professional experience
Work History
Beauty Advisor
Ulta Salon and Cosmetics
Rome, GA
01.2025 - 01.2026
- Provided personalized beauty consultations to enhance customer satisfaction and product selection.
- Educated clients on skincare regimens and makeup application techniques to promote product usage.
- Managed inventory levels and organized displays to ensure optimal product availability and presentation.
- Developed strong relationships with clients, fostering loyalty and repeat business through exceptional service.
- Collaborated with management to implement promotional campaigns that increased foot traffic and sales performance.
- Analyzed customer feedback to identify trends, improve services, and recommend new product offerings for the store.
- Utilized point-of-sale systems for efficient transaction processing and accurate record-keeping of sales data.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Assisted customers in selecting fragrances based on preferences and skin chemistry.
- Maintained product displays to enhance visual appeal and accessibility.
- Educated customers on fragrance notes, application techniques, and longevity.
- Developed strong customer relationships to foster loyalty and repeat business.
- Boosted fragrance sales by providing personalized recommendations and demonstrating product usage.
- Developed an extensive understanding of fragrance families thus assisting customers find their preferred scent with ease.
- Facilitated seamless transactions by efficiently handling cash register operations, returns, and exchanges.
- Managed inventory, ensuring optimal stock levels and timely reorders for continuous availability of best-selling fragrances.
- Established rapport with clientele by actively listening to their preferences and needs.
- Maintained up-to-date knowledge of competitor offerings for informed recommendations that met clients'' unique preferences.
- Assisted customers in selecting the perfect gift options, resulting in increased holiday season revenue.
- Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.
- Applied extensive knowledge and training on perfume and scent products to educate prospects and customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Desk Clerk
Holiday Inn Express Hotel Suites
Rome, GA
08.2024 - 10.2024
- Managed guest check-in and check-out processes efficiently.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate reservations using property management system software.
- Coordinated housekeeping requests to ensure room readiness for guests.
- Assisted with billing inquiries and processed payments accurately.
- Oversaw daily front desk operations, ensuring compliance with hotel policies and procedures.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
- Checked in and out designated equipment, keys, and supplies.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of customer satisfaction.
- Maintained clean, tidy and sanitized common areas for personnel and guests.
- Enhanced guest experience by providing efficient check-in and check-out services.
- Ensured security by managing key card access and monitoring entry points during late hours.
- Facilitated smooth communication between front desk and housekeeping, optimizing room readiness.
- Managed multi-line phone system to direct calls and take messages, ensuring smooth communication.
Agent Representative
Globe Life Liberty National
Calhoun, Georgia
07.2024 - 08.2024
- Call clients to make appointments or go over their policies if they got questions
- Do presentations through zoom
- Draw up paperwork
- Make sure the client understands what they need
- Streamlined support processes to enhance efficiency in handling customer requests.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Quality Control Inspector
QT, Shaw Industries
Cartersville, Georgia
01.2022 - 07.2024
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked effectively in team environments to make the workplace more productive.
- Managed inventory and supplies to ensure materials were available when needed.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Inspected products for compliance with quality standards and specifications.
- Conducted detailed audits of production processes to identify areas for improvement.
- Trained new inspectors on quality control procedures and best practices.
- Implemented corrective actions for non-conforming products, enhancing overall quality.
- Monitored equipment performance to ensure adherence to safety regulations and operational standards.
- Documented inspection results and maintained accurate records of findings.
- Collaborated with production teams to resolve quality issues and improve workflows.
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
Food Service Worker
Redmond Regional Medical Center
Rome, GA
08.2021 - 01.2022
- Served meals to customers in a friendly and courteous manner.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Operated dishwashing machines safely and efficiently.
- Monitored inventory levels of food items used during meal services.
- Prepared beverages such as coffee, tea, soda.
- Delivered food orders promptly and accurately to guests tables.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Prepared and served meals following dietary guidelines for patients.
- Maintained cleanliness and organization of kitchen and dining areas.
- Implemented feedback from patients to enhance menu offerings and satisfaction.
- Coordinated with nutritionists to accommodate special dietary needs effectively.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Developed and maintained positive relationships with customers to enhance service.
Cashier
Cookout Restaurant
Cartersville, GA
08.2021 - 08.2021
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Help set up food, and make shakes
Team Member
Lowes Distribution Center
Cartersville, GA
03.2021 - 07.2021
- Collaborated with team members to maximize productivity and efficiency.
- Maintained a clean and organized work area throughout shift.
- Keeping machines running smoothly
- Operated machinery to assemble products efficiently and safely.
- Collaborated with team members to enhance production flow and minimize downtime.
- Conducted regular maintenance checks on equipment to prevent malfunctions and delays.
- Cross-trained in multiple positions to offer skilled assistance with different parts of production line.
- Loaded and unloaded materials and assemblies weighing as much as [Number] pounds.
- Followed strict safety protocols when dealing with hazardous materials.
- Organized work to meet demanding production goals.
Cashier
Walmart
Cartersville, GA
08.2015 - 03.2021
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Resolved customer complaints professionally in accordance with company policy.
- Performed other duties as assigned by management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped with purchases and signed customers up for rewards program.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked closely with front-end staff to assist customers.
- Welcomed customers, offering assistance to help find store items.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted in training new staff on register operations and customer service protocols.
- Enhanced customer satisfaction by providing prompt and friendly service.
- Managed inventory levels, ensuring adequate stock for daily operations.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
Kennel Worker
Classy Critters
Rome, GA
05.2015 - 08.2015
- Assisted with grooming activities such as brushing fur and trimming nails.
- Organized supplies needed for daily operations of the kennel facility.
- Observed animals' behavior to detect signs of illness or injury.
- Performed basic office tasks such as answering phones and scheduling appointments.
- Provided food, water, and bedding for animals in care.
- Greeted customers and provided information about services offered by the kennel.
- Cleaned and disinfected cages, kennels, runs, and animal holding areas.
- Walked dogs on a daily basis to ensure they received exercise.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Calculated payments by keeping an accurate daily log of time spent with dogs, detailing activities and services provided.
Education
High School Diploma -
Cedartown High School
Cedartown, GA05.2015
Skills
- Leadership development
- Strong organizational skills
- Composed in high-stress situations
- Inventory management
- Quality assurance management
- Team leadership skills
- Sales expertise
- Customer engagement
- Effective time management
- Patient communication
- Consistent reliability
- Effective organization
- Cash management
- Beauty advising
Timeline
Beauty Advisor
Ulta Salon and Cosmetics
01.2025 - 01.2026
Desk Clerk
Holiday Inn Express Hotel Suites
08.2024 - 10.2024
Agent Representative
Globe Life Liberty National
07.2024 - 08.2024
Quality Control Inspector
QT, Shaw Industries
01.2022 - 07.2024
Food Service Worker
Redmond Regional Medical Center
08.2021 - 01.2022
Cashier
Cookout Restaurant
08.2021 - 08.2021
Team Member
Lowes Distribution Center
03.2021 - 07.2021
Cashier
Walmart
08.2015 - 03.2021
Kennel Worker
Classy Critters
05.2015 - 08.2015
High School Diploma -
Cedartown High School