CASSANDRA MOLINA
Tucson,AZ
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.
Overview
7
7
years of professional experience
1
1
Certification
Work History
BEAUTY ADVISOR
Ulta
10.2021 - Current
- Maintained records related to sales for store management
- Recommended merchandise based on expert product knowledge and client preferences
- Stocked shelves and supplies and organized displays to focus customer attention on specific items
- Showed customers how to apply makeup and other products to achieve desired looks
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
HOSTESS
Applebee's
10.2019 - 02.2020
- Received employee of the month
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
- Monitored dining area to assess server capacity and estimate wait times
- Presented menus and daily specials to guests and ensuring they had napkins, and silverware
- Verified sales prices and helped customers with beauty knowledge
- Kept store shelves, racks and bins presentable with frequent resets
- Greeted customers and asked open-ended questions to assess needs
- Product merchandising. Assisted management with running efficient and successful operations by helping facilitate communications between front and back of house teams
BEAUTY ADVISOR
Target
09.2018 - 02.2019
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty
- Entered information into system to update status reports
- Performed inventory cycle counting and identified discrepancies
- Decision making collaboration positivity problem solving
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Education
High School Diploma -
Desert View High School
Tucson, AZPima Community College
Tucson, AZSkills
- Inventory Control
- Attention to Detail
- Critical Thinking
- Leadership Development
- Active Listening
- Relationship Building
- Reliability
- Problem Solving
Certification
BLS American Heart Association Certification
Timeline
BEAUTY ADVISOR
Ulta
10.2021 - Current
HOSTESS
Applebee's
10.2019 - 02.2020
BEAUTY ADVISOR
Target
09.2018 - 02.2019
High School Diploma -
Desert View High School
Pima Community College