Scarlett Amber
Las Vegas
Summary
Offering strong foundation in administrative tasks and commitment to providing exceptional service in a fast-paced environment. Conducts tasks with precision and care, including managing schedules and handling confidential information. Ready to use and develop organizational and communication skills in a Lead Tour Representative role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
VIP Assistant / Tour Representative
LiveNation
01.2022 - Current
- Handle all on-site customer service and follow up
- Ensure all aspects of each show are set up, run efficiently and broken down
- Manage on and off site parties for VIP guests
- Merchandise and deliverables count-in, inventory and distribution
- Promoted to Lead Tour Rep for Pitbulls Las Vegas Residency 2024-2025
Fan Engagement Coordinator
1iota Productions
10.2022 - 01.2025
- Brainstorm and advance special activities/strategies to connect with fans and build the artist-fan relationship
- Assist the team lead in managing the Fan Engagement team
- Developed and implemented dynamic communication strategies.
- Conducted post-event evaluations to identify areas of improvement and implement necessary changes for future success.
- Delivered exceptional customer service, promptly addressing inquiries and resolving issues to ensure client satisfaction.
- Worked on the following projects the iHeartRadio festival, movie screenings and premieres.
Event Ambassador
On Location
11.2022 - 11.2024
- Assist with event planning, preparation, and clean up, serve guests, and respond to questions, concerns, and requests
- Managed registration tables, ensuring accurate data collection and efficient check-in processes for attendees.
- Monitored event spaces for cleanliness, safety, and accessibility throughout the duration of each event.
- Engaged with attendees to enhance their experience and address inquiries promptly
Guest Services Coordinator
Ten Fifty Entertainment
10.2022 - 01.2024
- Collaborated with team members to deliver exceptional customer service consistently across all departments.
- Maintained strict adherence to safety protocols in emergency situations, prioritizing the wellbeing of both guests and staff members alike.
Team Lead
HeadCount
02.2021 - 05.2022
- Lead and direct a team towards shared objectives, providing coaching and support.
- Assign tasks, oversee progress, and ensure high-quality delivery.
- Define goals and key performance indicators for the team.
- Monitor team performance, conduct reviews, and provide constructive feedback.
Education
Bachelor of Arts - Communications
University of Arizona
Tucson, AZMaster of Arts - Public Relations
University of Southern California
Los Angeles, CASkills
- Zkipster
- Cvent
- Event X
- Adobe Programs
- Microsoft Suite
- Whova
- Brella
- Canva
- Jira
- Team leadership qualities
- Strong organizational skills
- Resourcefulness and initiative
Affiliations
- Women In Music
- Fan to Band
- Jonas Group Entertainment
- She is Music
- Toorly
- The Recording Academy Grammy U
- The Digilogue
- Girls Behind The Rock Show
- Amplify Her Voice
Certification
- Megan Thee Stallion
- Jelly Roll
- Morgan Wallen
- P!NK x2
- Blink 182
- Travis Barker - Meet & Greet
- Doja Cat
- Kehlani
- Nickelback
- Pitbull - x8 Las Vegas Residencies Lead Rep
- Chase Atlantic
- Nicki Minaj
- Jesse Murph
- Tems
- Twenty One Pilots
- BUSH
- Queens of R&B
- Avril Lavigne
- Melanie Martinez
- Dermont Kennedy - Meet & Greet
- TWICE
- Bad Bunny
- Peso Pluma
- Depeche Mode x3
- Myke Towers
- Godsmack
- Big Time Rush - Meet & Greet
- Disney Jr Live - Character Meet & Greet
- New Kids On the Block Residency x4
Timeline
Event Ambassador
On Location
11.2022 - 11.2024
Fan Engagement Coordinator
1iota Productions
10.2022 - 01.2025
Guest Services Coordinator
Ten Fifty Entertainment
10.2022 - 01.2024
VIP Assistant / Tour Representative
LiveNation
01.2022 - Current
Team Lead
HeadCount
02.2021 - 05.2022
Bachelor of Arts - Communications
University of Arizona
Master of Arts - Public Relations
University of Southern California