SHJON SHERROD
LANSDOWNE,PA
Summary
Driven finance and banking professional effective at maximizing customer service opportunities while exceeding individual performance goals. Formulating the tactical action plan to achieve results. Community reputation for industry knowledge and high levels of integrity in the finance sector. Superior interpersonal dynamics interface seamlessly with others from all levels, backgrounds and cultures. Respected for maintaining a professional and positive demeanor, regardless of the situation
Overview
9
9
years of professional experience
Work History
Payment Specialist II
JG Wentworth
2023.09 - Current
- Trained new team members on company-specific software and standard operating procedures for efficient onboarding.
- Assisted in higher-level settlement matters by working with internal teams to resolve risks quickly and efficiently
- Consolidated clients settlements payments to be submitted in lump sum to the creditor once the client contributed payoff draft
- Balanced diplomacy and assertiveness when working with challenging creditors, leading to successful debt resolution on behalf of the client .
- Acted as a liaison between creditors and clients, facilitating clear communication and understanding throughout the debt resolution process.
- Customer support inbox triage- Managed the shared settlement payment email inbox by handling higher level internal and escalation request with creditor partners
- Supported risk management efforts by responding quickly and efficiently identifying potential settlement payment issues and developing mitigation strategies.
Payment Specialist
JG Wentworth
2023.03 - 2023.09
- Provided exceptional support to clients by addressing requests submitted through internal teams related to draft schedule adjustments and payments to creditors in a timely manner.
- Utilized Microsoft Excel, Word and Outlook software on a daily basis to manage account inquires and payments.
- Safeguarded sensitive financial data through strict adherence to privacy policies and implementation of robust security measures.
- Facilitated smooth communication between escrow teams and creditors to resolve payment issues promptly.
- Oversaw daily internal and external reporting for payment escalations that needed to be resolved with clients and creditors
Operations Processor
Wells Fargo Bank N.A.
2022.08 - 2023.03
- Engaged in correspondence with international customers regarding final credit on USD checks
- Handled filing, data entry, mail distribution, faxing, typing / word processing, prepared mass mailings and collating
- Contacted external financial institutions whose items were returned and followed established procedures to make payment arrangements
- Reconciled general ledger accounts and prepared financial statements
- Worked closely with external financial institutions regarding collections, payments, and other transactions; prepared documentation and assisted in scheduled audits
- Assisted with scanning, encoding, and transmitting activities
- Researched account information, verified totals, corrected discrepancies, and generated reports.
Teller
Wells Fargo Bank N.A.
2019.05 - 2022.08
- Cash handling, customer service, balance drawer, petty cash, and place orders for inventory
- Initially hired as part-time teller; promoted due to accuracy, speed, and skills
- Duties consist of maintaining proper cash limits, cashing checks, accepting deposits, issuing cashier's checks and money orders
- As well as performing cash advances, wire transfers, transfer of funds, and paying / receiving large amounts of currency / coin
- Adhered to all bank security procedures and protocols to mitigate risk
- Researched and resolved account discrepancies
- Balanced cash drawer on a daily basis
- Provided a high level of customer service for all banking transactions
- Researched and resolved banking issues in a timely manner.
Liquor Store Clerk I
Pennsylvania Liquor Control Board
2017.11 - 2019.05
- Counted cash; and reconciled charge sales and cash receipts with total sales to verify accuracy of transactions
- Balanced cash drawer daily
- Ensured that customers were of age to purchase alcoholic beverages
- Ensured that stock was always available to the customer on the shelf
- Organizing and packing various orders of large quantities for licensee and vendor purchases
- Receiving shipment of stock and organizing in stock room to code order
- Engaged with customers on a day-to-day basis involving any inquiries, questions, and/or concerns.
Ralph Lauren Sales Associate
Macys Inc.
2017.09 - 2017.12
- Results-oriented salesperson with proven ability for productive effort
- Provided exceptional customer service and support
- Counted cash; and reconciled charge sales and cash receipts with total sales to verify accuracy of transactions
- Balanced cash drawer daily
- Acquired expertise in customer service and "closing the sale".
Shift Lead Cashier
Barnes & Noble College Booksellers
2015.08 - 2017.08
- Trained new cashiers on procedures, customer service, and sales techniques
- Assisted on the sales floor as needed to maintain service standards
- Completed purchases using Point of Sale system
- Processed customer returns
- Received customer payments
- Greeted customers promptly
- Oversaw a team of 2 cashiers during a specific shift.
Education
High School Diploma -
Monsignor Bonner & Archbishop Prendergast Catholic High School
Drexel Hill, PA06.2017
Skills
- Accurate money handling
- Good telephone etiquette
- Payment processing
- Adaptability
- Friendly demeanor
- Customer relations expertise
- Team leadership
- Reliability
- Account reconciliation
- Debt Resolution
- Microsoft Excel
Timeline
Payment Specialist II
JG Wentworth
2023.09 - Current
Payment Specialist
JG Wentworth
2023.03 - 2023.09
Operations Processor
Wells Fargo Bank N.A.
2022.08 - 2023.03
Teller
Wells Fargo Bank N.A.
2019.05 - 2022.08
Liquor Store Clerk I
Pennsylvania Liquor Control Board
2017.11 - 2019.05
Ralph Lauren Sales Associate
Macys Inc.
2017.09 - 2017.12
Shift Lead Cashier
Barnes & Noble College Booksellers
2015.08 - 2017.08
High School Diploma -
Monsignor Bonner & Archbishop Prendergast Catholic High School
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