Summary
Overview
Work History
Education
Skills
Timeline
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Shjuan McFall

Lawrenceville,GA

Summary

Professional with robust experience in operations management, prepared to drive efficiency and productivity. Strong focus on team collaboration and achieving results, ensuring adaptability to changing needs. Expertise in optimizing processes, resource allocation, and project coordination. Known for reliability, strategic thinking, and fostering positive work environment.

Overview

19
19
years of professional experience

Work History

Assistant Operations Manager

HD Supply
07.2021 - 02.2025
  • Ensured compliance with industry regulations, company policies, and safety standards to maintain a secure working environment.
  • Evaluated operational metrics regularly to identify areas for improvement and implement corrective actions accordingly
  • Reduced employee turnover rates by fostering a positive work environment and providing clear growth opportunities.
  • Handled escalated customer complaints effectively by resolving issues while maintaining strong client relationships throughout the process.
  • Led and coached a team of 40 associates.
  • Managed approximately 50-75 calls and emails daily to ensure 100% customer satisfaction.

Lead Warehouse Associate

Home Depot
11.2016 - 07.2021
  • Reviewed production schedule, customer orders, work orders and requisitions to determine items to be moved, gathered or distributed.
  • Maintained a safe working environment, conducting regular safety audits and addressing potential hazards promptly.
  • Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
  • Juggled shift duties, prioritizing immediate tasks to streamline operations.
  • Trained employees on equipment operation and safety protocols.
  • Monitored performance and safety practices of 25-person warehouse staff.

General Warehouse Associate

Home Depot
07.2006 - 11.2016
    • Prepared shipments for postage through careful packing, sealing and labeling of materials.
    • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
    • Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
    • Generated accurate work orders, bills of lading and shipping orders to manage accurate routing of materials.
    • Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.

Education

Some College (No Degree) -

Savannah State University
Savannah, GA

Skills

  • Records management
  • Evaluation metrics analysis
  • Team development strategies
  • Effective verbal communication
  • Experienced with Microsoft Office applications
  • Effective team leadership
  • SOP compliance management
  • Customer experience improvement
  • Collaborative project development
  • Operations management
  • Performance analysis

Timeline

Assistant Operations Manager

HD Supply
07.2021 - 02.2025

Lead Warehouse Associate

Home Depot
11.2016 - 07.2021

General Warehouse Associate

Home Depot
07.2006 - 11.2016

Some College (No Degree) -

Savannah State University

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Shjuan McFall