Knowledgeable and experienced Assistant Operations Manager, familiar with different building systems and overall R&D operation. Skilled in coordinating internal teams and resources, outside vendors support complex services and repairs. Dedicated to keeping operations seamless.
Overview
25
25
years of professional experience
Work History
Assistant Operations Manager
Eli Lilly and Company/CBRE
12.2018 - 09.2026
Maintained database and reported on work completion tracking, scheduled versus unscheduled work, and additional maintenance performance metrics.
Supported development of work process improvement objectives and area improvement team goals.
Created work orders, PMs, and managed workflow.
Managed lab work order system and scheduling process for PM active work orders and improvement project work orders.
Built network of contacts to secure needed goods and services for efficient work execution.
Collected, documented, and reviewed daily planned work against completed work to identify variances and improve scheduling accuracy.
Reviewed work order backlog and rework to identify root causes and recommend actionable improvements.
Kept operating engineers supplied with proper tooling and equipment for upcoming jobs while following safety rules and practices.
Notified supervisors of ongoing issues and unusual situations.
Supported teamwork and open communication with other associates.
Served as back-up account manager upon completion of jobs.
Communicated with technicians about ideas and procedures to make future jobs more efficient.
Evaluated and monitored contract performance to determine need for contract amendments or extensions and compliance with contractual obligations.
Developed and maintained provider networks to provide adequate coverage for all products.
Monitored providers for fraud, waste, and abuse and notified corporate compliance of potential violations.
Supported business development managers with ongoing processing of financing agreements so stipulations and conditions met company policy.
Delivered service and quality levels aligned with established metrics.
Managed and improved sponsored research office database for scientific program managers, administrators, and support divisions.
Built and maintained critical relationships with sales team leads, end-users, and internal associates at all levels.
Reported suspected fraud and discrepancies to management.
Managed accurate documentation entry into document management system and completed timely turnaround for retention.
Office Assistant/Specialist
Oaktree Capital Management, L.P.
09.2001 - 09.2018
Supported office manager with daily office operations, budget preparation, facilities requests, vendor follow-up, and repair coordination.
Tracked facility issues from portal and email, partnered with property managers, engineers, and vendors, and resolved office system, schedule, and maintenance concerns.
Maintained facility spreadsheets, COI records, invoice reconciliation, occupancy logs, packing slip review, safety inspection support, cleaning, organization, supply inventory, mail distribution, shipping, and meeting setup.
Assisted with recycling and shredding program, off-site archive transfers, furniture moves, workstation setup for new employees, equipment troubleshooting, and reception coverage.
Mailroom Clerk
Custom Staffing
04.2001 - 08.2002
Sort and collate mail, Place mail in proper buckets for distribution, Date stamp all incoming mail, Sort mail such as returned letters, adjustments, bills, order and payments, Complete incorrect returned mail, Receive outgoing mail and apply correct postage, Arrange for pickup of outgoing mail, Weigh mail to determine correct postage, Record registered mail, Stock copy rooms and printing devices, Ensure office is adequately stocked with mail supplies.
Sorted incoming mail for the the Custom Staffing office and client placements.
Distributed packages to departments and temporary worker locations.
Sort and collate mail, Place mail in proper buckets for distribution, Date stamp all incoming mail, Sort mail such as returned letters, adjustments, bills, order and payments, Complete incorrect returned mail, Receive outgoing mail and apply correct postage, Arrange for pickup of outgoing mail, Weigh mail to determine correct postage, Record registered mail, Stock copy rooms and printing devises, Ensure office is adequately stocked with mail supplies.