Shlaine Fletcher
Palmetto,FL
Summary
Testing Engineer with five years of experience driving excellence in creating, editing and implementing test instructions to improve quality and efficiency. Exceptional expertise across various test procedures for process improvement.
Overview
13
13
years of professional experience
2
2
Certification
Work History
Senior Systems Test Engineer
Raytheon Technologies
09.2022 - Current
- Enhanced software quality by designing and executing comprehensive test plans.
- Reduced product defects by performing thorough root cause analysis and implementing corrective actions.
- Improved testing efficiency with the development of automated test scripts using various programming languages.
- Increased product reliability, conducting rigorous stress testing on new features before release.
Senior Cyber Engineer
Raytheon Technologies
12.2018 - 09.2022
- Optimized engineering processes by implementing innovative solutions and streamlining workflow.
- Reduced project completion time with efficient resource allocation and effective communication strategies.
- Collaborated on interdisciplinary teams to develop creative, cost-effective solutions for complex projects.
- Conducted rigorous quality assurance tests, identifying areas of improvement for product optimization.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment.
Field Service Analyst
ManTech
06.2017 - 12.2018
- Point of contact for all installation/configuration modifications, and technical documentation of the DCGS System. Responsible for system design, assembly, maintenance, and operations.
- Collect and maintain information required to meet system IA reporting requirements.
- Performed various technical troubleshooting, maintenance, technical support, and preventive maintenance of the system.
- Managed and maintained user and workstation OU’s within the Active Directory.
- Installed configured and maintained all ESX/ESXi hosts within the environment.
Systems Administrator
Cherokee Nation Businesses
El Paso, TX
12.2014 - 11.2016
- Established network specifications to meet customer, team, and security requirements.
- Managed the configuration, installation and administration of network infrastructure, tier II hardware, software, and application support for over 500 users.
- Supervised a team which provided internal support services including installation/configuration of software updates, AD administration, data migration, map commands, hardware and software installation/configuration, and implementation of security systems.
Information Technology Specialist
US Army
El Paso, TX
03.2011 - 09.2014
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Trained end-users on new software applications, increasing productivity across departments.
- Provided top-notch technical support for all employees, resolving issues quickly and efficiently.
- Supervised a 24/7 desktop support and customer database of deployed equipment during Operation Enduring Freedom. This included providing support and upgrades to over 500 computer systems, printers, and cellular devices, PEDs.
Education
Bachelor of Science - Information Technology
Columbia Southern University
Orange Beach, AL03.2016
Skills
- Test Planning
- Documentation Management
- Customer Service
- Systems Engineering
- JIRA
- System Testing
- Organizational Improvement
- Infrastructure Management
- Advanced troubleshooting
- Agile methodologies
Certification
CompTIA Security+ (8570 IAT level II)
CompTIA Network+
security clearance
TS/SCI with Polygraph
Timeline
Senior Systems Test Engineer
Raytheon Technologies
09.2022 - Current
Senior Cyber Engineer
Raytheon Technologies
12.2018 - 09.2022
Field Service Analyst
ManTech
06.2017 - 12.2018
Systems Administrator
Cherokee Nation Businesses
12.2014 - 11.2016
Information Technology Specialist
US Army
03.2011 - 09.2014
Bachelor of Science - Information Technology
Columbia Southern University
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