Shlon Pegues
Wendell,NC
Summary
Banking professional with a business administration degree transitioning to education. Experienced in leading training sessions that improve compliance knowledge and service delivery. Dedicated to creating productive learning environments and achieving quality educational outcomes.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Loan Operation Specialist
First Citizens Bank
08.2023 - 05.2024
- Apply Liens for Secured Loans to ensure proper asset protection for the bank as well as customer
- Lead training for new employees within the Collateral Department for UCC filing to comply with Banking compliance and standards
- Updating daily reports for department accuracy and continuous development
- Providing rapid feedback for all department and client needs for improvement or enhancement of banking services
- Aerotek Contractor
Cosmetology Student
Johnston Community College
07.2021 - 07.2023
- Licensed North Carolina Cosmetologist
- Studied two years to obtain Licenses to perform haircare, makeup, and body care maintenance
Card Fraud Analyst
City National Bank
01.2020 - 06.2021
- Tracking client’s daily transactions to prevent fraudulent activity and promote safe transactions
- Identifying theft from account and initiating blocks to cards (debit and credit), issuing new cards and opening fraud claims when appropriate
- Reaching out to cardholders via phone calls, texts or written notification to validate transactions
Personal Service Officer
USPS Federal Credit Union
03.2018 - 11.2019
- Approval and declinations for vehicle, personal, and visa credit card applications
- Financing vehicle loans
- Onboard training and development coordination
- Generating monthly sales reports to reflect marginal growth patterns
Financial Services Officer 1
State Employees Credit Union
08.2013 - 02.2018
- Processing applications for auto, personal, salary advance, credit cards and home equity loans
- Processing Mortgage applications
- Tax preparation for customers who made less than $75,000 per year
- Insurance quotes through various insurance carriers
Education
Bachelor of Science - Business Administration
Fayetteville State University
Fayetteville05-2008
High School Diploma -
Clayton High School
Clayton, NCSkills
- Microsoft Word and Excel
- Microsoft Access and SharePoint
- Document review and quality control
- Account reconciliation expertise
- Conflict resolution techniques
- Loan processing and servicing
- Loan documentation and closing
- Credit analysis proficiency
- Disbursement processing skills
- Risk assessment strategies
- Financial statement analysis
- Regulatory compliance awareness
- Software application proficiency
- Exception monitoring abilities
Certification
- North Carolina License Cosmetologist
Affiliations
- Volunteer Hair Stylist- Clayton High School Back to School Kickoff 2026
Timeline
Loan Operation Specialist
First Citizens Bank
08.2023 - 05.2024
Cosmetology Student
Johnston Community College
07.2021 - 07.2023
Card Fraud Analyst
City National Bank
01.2020 - 06.2021
Personal Service Officer
USPS Federal Credit Union
03.2018 - 11.2019
Financial Services Officer 1
State Employees Credit Union
08.2013 - 02.2018
Bachelor of Science - Business Administration
Fayetteville State University
High School Diploma -
Clayton High School