Alyssa Hendricks
Hoffman Estates,United States
Summary
Astute, passionate & eager individual with a strong desire to build a career in loan operations or accounting. Detail-oriented worker with efficient planning and meeting client needs. Adept at multitasking and motivated to make the workplace run smoothly. Knowledgeable, reliable and a friendly individual who enjoys working with people and offers great organizational and interpersonal skills. Many years of experience with computers, data entry, and Microsoft.
To seek and maintain full-time position that offers a detail-oriented team player, professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Loan Operation Specialist
CNBTC
Palatine, IL
10.2025 - Current
- Processed loan applications by verifying documentation and ensuring compliance with regulatory requirements.
- Utilized loan management software to track application status and maintain accurate records.
- Conducted quality control audits on loan files, identifying discrepancies and implementing corrective actions.
- Demonstrated strong attention to detail by performing thorough due diligence on all aspects of each loan application before submission for approval.
- Handled release of collateral for closed loans and reviewed all documentation for new or renewed loans prior to booking completion or recording.
- Insured all loans were covered by insurance by keeping communication between agents and officers.
Associate Banker
BMO
Des Plaines, United States
07.2024 - 10.2025
- Engaged with clients daily to cultivate strong customer relationships, effectively addressing inquiries and concerns to enhance their overall banking experience.
- Managed the vault with meticulous attention to detail, ensuring accurate cash counting and inventory stock control, which significantly reduced discrepancies over time.
- Handled varied administrative tasks, from coordinating paperwork to managing phone calls, resulting in improved customer satisfaction scores significantly within my team.
- Built trust with clients to build their loyalty to the company that will result in their business for years.
- Updated clients with the latest promotions and sales opportunities which helped the companies' numbers grow while also providing clients with all the services they may need in the future.
Office Manager
Dogtopia
South Elgin, United States
05.2023 - 06.2024
- I pride myself on my strong customer interaction skills, having assisted clients through phone, email, and in-person communication to deliver effective solutions for their needs.
- By collaborating closely with the office team, we were able to adapt to unexpected demands, ensuring seamless operations even during peak periods.
- I maintained meticulous database management, keeping track of records and filing documents to ensure all client communications were accurate and timely, fostering a sense of trust with our customers.
- Handled all communications with clients through social media, email, and activities going on that month.
- Built trust and loyalty with all customers in order to keep them coming back and ensuring the business thrives.
Education
Associate of Arts - Elementary Education
Harper College
Palatine, United States01-2021
No Degree - Elementary Education
Illinois State University
Normal, United States01-2019
Skills
- Computer Skills
- Office Administration
- Loan closing procedures
- Loan processing
- Collateral management
- Documentation review
- Organizational Skills
- Recordkeeping Compliance
- Customer Experience Management
- Adaptable and Flexible
- Computer Proficiency and Microsoft Office
- Data Entry
Certification
Certified Notary - Jan 2031
Timeline
Loan Operation Specialist
CNBTC
10.2025 - Current
Associate Banker
BMO
07.2024 - 10.2025
Office Manager
Dogtopia
05.2023 - 06.2024
No Degree - Elementary Education
Illinois State University
Associate of Arts - Elementary Education
Harper College