Molly Baumann

I have worked in several different departments within loan servicing. The file library, assisted in processing, titling and currently working in the paid department. Daily duties include preparing pre-processing for paid off loans, release of collateral for all states, and answering phone calls.

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Used coordination and planning skills to achieve results according to schedule.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Adhered to social distancing protocols and wore mask or face shield.
• Released on average 80 loans per day.

Started out as a teller who performed personal banking duties such as; recommending products, opening and closing accounts. Worked my way through the organization gaining more knowledge and experience. I worked in the file library creating new files, filing, processing and completing requests, sorted documents, took phone calls, assisted other departments when needed.

• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Maintained productivity and quality standards at all times.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.