Shmeika Dennard
Tampa,FL
Summary
Dynamic leader with proven expertise in staff management and development honed at ATT and Nurse Dash. Excelled in enhancing customer satisfaction and patient care, showcasing exceptional decision-making and verbal communication skills. Achieved significant improvements in team performance and service delivery through effective mentoring and innovative problem-solving strategies.
Overview
2025
2025
years of professional experience
Work History
Manager
ATT
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Memory Care Coordinator
Bayside Terrace Assisted Living & Memory Care
06.2022 - Current
- Enhanced patient care by implementing personalized memory support plans for each resident.
- Ensured compliance with all state regulations pertaining to memory care facilities by conducting regular audits and maintaining accurate records.
- Promoted a culture of continuous learning within the staff by offering training opportunities related to dementia care best practices.
- Supervised a team of caregivers, providing guidance on best practices for dementia care and ensuring adherence to established policies and procedures.
- Create work schedule for caregivers.
- Assign set of residents to each caregiver for that day.
- Assisted in the creation of a therapeutic environment by incorporating sensory stimulation activities tailored to individual needs.
- Supported residents during difficult moments related to dementia symptoms, providing reassurance and understanding in order to maintain emotional wellbeing.
- Implemented effective communication strategies with residents experiencing memory loss or confusion, helping them feel more at ease in their surroundings.
- Assisted resident getting to and from meals and activities.
- Assist resident with daily ADL's if needed.
CNA/Elderly Caregiver
Nurse Dash
03.2021 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Insure patient gets to all meals, Assist is needed.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisting patients with dementia on a daily basics.
- Assist patients with activities. EX: games, field trips.
- Assist going to Doctors, Physical Therapy
Education
Associate of Science - Business Information System
Concorde Career Insitute
Tampa, FLCNA - CNA
Brandon School of Nursing
Brandon, FLHigh School Diploma -
Brandon High School
Brandon, FL05-2002
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Staff training and development
Timeline
Memory Care Coordinator
Bayside Terrace Assisted Living & Memory Care
06.2022 - Current
CNA/Elderly Caregiver
Nurse Dash
03.2021 - Current
Manager
ATT
Associate of Science - Business Information System
Concorde Career Insitute
CNA - CNA
Brandon School of Nursing
High School Diploma -
Brandon High School
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