SHNEI JEANBAPTISTE
Ft. Pierce,FL
Summary
Detail-oriented technology professional with expertise in technical support and process improvement. Demonstrates strong problem-solving skills and optimizes performance. Manages projects and collaborates effectively with teams, driving organizational success through continuous learning and adaptability to industry trends.
Overview
9
9
years of professional experience
Work History
Assistant
Amazon LLC
Port Saint Lucie, Florida
04.2021 - Current
- Coordinated team schedules to optimize coverage and enhance workflow.
- Communicated with drivers, associates, and leadership to resolve issues promptly.
- Handled confidential information with discretion and integrity.
- Supported onboarding of new employees through training and orientation sessions.
- Gathered and sorted data for reports and files.
- Ensured timely delivery of packages to customers, enhancing service reliability.
Customer Service
7 Eleven Gas Station
York, Pa
09.2017 - 09.2019
- Solved customer issues with a professional manner and respect.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Recognized by management for providing exceptional customer service.
Education
Some College (No Degree) - Health Sciences
Keiser University
Fort Lauderdale, FLSome College (No Degree) - Business Administration
Southern New Hampshire University
Hooksett, NHSkills
Timeline
Assistant
Amazon LLC
04.2021 - Current
Customer Service
7 Eleven Gas Station
09.2017 - 09.2019
Some College (No Degree) - Health Sciences
Keiser University
Some College (No Degree) - Business Administration
Southern New Hampshire University