Shnaque Boyd
Henrico,VA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with sorting and distributing mail efficiently in high-volume settings. Utilizes strong organizational skills to ensure timely and accurate processing. Knowledge of best practices in mail handling, contributing to smooth operations and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Mail Handler
USPS
12.2023 - Current
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Maximized workplace safety with proper handling techniques for heavy or oversized packages.
Customer Service Representative
Wells Fargo
07.2017 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
General Dynamics
03.2015 - 04.2017
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Reduced potential fraud cases by identifying suspicious claims through detailed investigations.
- Investigated issues to determine appropriate coverage and liability for [Type] claims.
Education
High School Diploma -
Huguenot High School
Richmond, VA06-2011
Skills
- Handling and sorting mail
- Team collaboration
- Problem-solving skills
- Workplace safety
- Deadline oriented
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Professional telephone demeanor
Timeline
Mail Handler
USPS
12.2023 - Current
Customer Service Representative
Wells Fargo
07.2017 - 01.2024
Customer Service Representative
General Dynamics
03.2015 - 04.2017
High School Diploma -
Huguenot High School
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