Shnequa Strickland
High Point,NC
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Habitat for Humanity
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Independent Contractor/Delivery Driver
Blue lion Delivery
04.2021 - 11.2022
- Verified addresses on packages to ensure accurate delivery of payroll.
Customer Service
Stein Mart
07.2018 - 10.2020
- Welcomed customers upon arrival and departure.
- Facilitated customer inquiries by locating products across multiple store locations.
- Managed timely placement of store orders.
- Conducted transactions at cash register effectively.
- Promote store credit cards to customers.
- Reserved items for customers to ensure availability.
- Managed return transactions for in-store and digital platforms.
- Managed store communication by transferring calls efficiently to designated teams.
Customer Service
Ralph Lauren
05.2017 - 01.2018
- Managed both inbound and outbound communications with stores for customers.
- Enhanced accuracy of orders through precise adjustments.
- Expedited the resolution process through precise refund processing.
- Collaborated with team members to achieve their objectives when schedule permitted.
Data entry
Legalis
03.2016 - 08.2017
- Digitized legal documents by scanning onto computer.
- Maintained chronological order for every file.
- Enhanced the quality of documents by eliminating inaccuracies.
- Executed data input tasks efficiently and accurately.
- Maintained high speed to meet objectives.
Packer
Ralph Lauren
09.2012 - 03.2013
- Consolidated items into packages for delivery.
- Verified accuracy of orders utilizing order forms.
- Coordinated cross-departmental efforts for recovery of missing assets.
- Provided assistance to colleagues to ensure timely goal completion.
Cashier
Target
01.2010 - 01.2011
- Provided answers to customer inquiries regarding products.
- Handled checkout operations for customer transactions.
- Promoted store loyalty by highlighting benefits of credit cards and offers.
- Streamlined shelf arrangements to optimize presentation.
Education
Medical Assistance
ECPI University
Greensboro, NC12.2015
High school or equivalent -
High Point Central High School
High Point, NC06.2012
Skills
- Customer service
- Call center
- CSR
- Customer support
- Microsoft Word
- Data entry
- Packaging
- Sales
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
Habitat for Humanity
06.2023 - Current
Independent Contractor/Delivery Driver
Blue lion Delivery
04.2021 - 11.2022
Customer Service
Stein Mart
07.2018 - 10.2020
Customer Service
Ralph Lauren
05.2017 - 01.2018
Data entry
Legalis
03.2016 - 08.2017
Packer
Ralph Lauren
09.2012 - 03.2013
Cashier
Target
01.2010 - 01.2011
High school or equivalent -
High Point Central High School
Driver's License
Medical Assistance
ECPI University