Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Shnequa Strickland

High Point,NC

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Habitat for Humanity
06.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Independent Contractor/Delivery Driver

Blue lion Delivery
04.2021 - 11.2022
  • Verified addresses on packages to ensure accurate delivery of payroll.

Customer Service

Stein Mart
07.2018 - 10.2020
  • Welcomed customers upon arrival and departure.
  • Facilitated customer inquiries by locating products across multiple store locations.
  • Managed timely placement of store orders.
  • Conducted transactions at cash register effectively.
  • Promote store credit cards to customers.
  • Reserved items for customers to ensure availability.
  • Managed return transactions for in-store and digital platforms.
  • Managed store communication by transferring calls efficiently to designated teams.

Customer Service

Ralph Lauren
05.2017 - 01.2018
  • Managed both inbound and outbound communications with stores for customers.
  • Enhanced accuracy of orders through precise adjustments.
  • Expedited the resolution process through precise refund processing.
  • Collaborated with team members to achieve their objectives when schedule permitted.

Data entry

Legalis
03.2016 - 08.2017
  • Digitized legal documents by scanning onto computer.
  • Maintained chronological order for every file.
  • Enhanced the quality of documents by eliminating inaccuracies.
  • Executed data input tasks efficiently and accurately.
  • Maintained high speed to meet objectives.

Packer

Ralph Lauren
09.2012 - 03.2013
  • Consolidated items into packages for delivery.
  • Verified accuracy of orders utilizing order forms.
  • Coordinated cross-departmental efforts for recovery of missing assets.
  • Provided assistance to colleagues to ensure timely goal completion.

Cashier

Target
01.2010 - 01.2011
  • Provided answers to customer inquiries regarding products.
  • Handled checkout operations for customer transactions.
  • Promoted store loyalty by highlighting benefits of credit cards and offers.
  • Streamlined shelf arrangements to optimize presentation.

Education

Medical Assistance

ECPI University
Greensboro, NC
12.2015

High school or equivalent -

High Point Central High School
High Point, NC
06.2012

Skills

  • Customer service
  • Call center
  • CSR
  • Customer support
  • Microsoft Word
  • Data entry
  • Packaging
  • Sales

Certification

Driver's License

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Customer Service Representative

Habitat for Humanity
06.2023 - Current

Independent Contractor/Delivery Driver

Blue lion Delivery
04.2021 - 11.2022

Customer Service

Stein Mart
07.2018 - 10.2020

Customer Service

Ralph Lauren
05.2017 - 01.2018

Data entry

Legalis
03.2016 - 08.2017

Packer

Ralph Lauren
09.2012 - 03.2013

Cashier

Target
01.2010 - 01.2011

High school or equivalent -

High Point Central High School
Driver's License

Medical Assistance

ECPI University

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Shnequa Strickland