Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shniya Singleton

Montgomery,AL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. I have outstanding active listening and multitasking abilities, and overall love and live for customer service.

Overview

2
2
years of professional experience
2024
2024
years of post-secondary education

Work History

Customer Service Representative

SYKES
Montgomery, AL
03.2024 - 10.2025
  • Assisted customers with inquiries and resolved issues promptly.
  • Managed customer accounts and updated information using internal systems.
  • Provided product knowledge to guide customers in decision-making.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.

Customer Service Representative

Apple
Montgomery, 36117
10.2024 - 08.2025
  • Assisted customers with inquiries and resolved issues promptly.
  • Managed customer accounts and updated information using internal systems.
  • Provided product knowledge to guide customers in decision-making.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Sidney Lanier
Montgomery , AL

Skills

  • Customer relationship management
  • Product knowledge
  • Account management
  • Issue resolution
  • Customer satisfaction improvement
  • Time management
  • Stress management
  • Customer account management
  • Process improvement
  • Effective communication

Timeline

Customer Service Representative

Apple
10.2024 - 08.2025

Customer Service Representative

SYKES
03.2024 - 10.2025

Sidney Lanier
Shniya Singleton