Sh'nya Brown
Concentra
Atlanta,GA
10
years of professional experience
Compassionate Customer Service Professional with experience in fast-paced environments and a background in health sciences. Currently pursuing an Associate of Applied Science in Radiologic Technology, committed to enhancing patient experiences through strong communication and attention to detail. Eager to contribute to healthcare by creating welcoming and supportive environments for patients and families.
Work History
Customer Service Representative
1 Year- Managed high-volume calls, providing timely solutions to diverse issues.
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Gate Service Agent
4 Years 1 Month- Coordinated arrival and departure processes for passengers, ensuring timely boarding and efficient gate operations.
- Managed baggage handling procedures, minimizing delays and enhancing passenger satisfaction.
- Collaborated with airline personnel to address passenger inquiries and resolve travel-related issues promptly.
- Implemented safety protocols during gate operations, contributing to a secure travel environment for all guests.
Assistant Manager
2 Years 1 Month- Led team in implementing process improvements to enhance operational efficiency.
- Developed training programs for new staff, fostering skill growth and knowledge retention.
- Managed daily operations, ensuring compliance with company policies and procedures.
- Mentored junior staff, promoting a culture of continuous learning and professional development.
Crew Trainer
3 Years- Developed and implemented training materials to enhance team performance.
- Trained new crew members on operational procedures and customer service standards.
- Mentored staff to improve efficiency and maintain high service quality.
- Ensured compliance with health and safety regulations during training sessions.
Education
High School Diploma
- Top 10% of the graduating class of 2017
- Achieve Atlanta Scholarship Recipient
- HOPE Scholarship Recipient
- Completed AP course in English and Mathematics
- Health and Science Research Pathway
Associate of Applied Science - Radiology Tech
- Dean's List Fall ans Spring Semester 2025-2026
Skills
Customer service
Customer relations
Payment processing
Data management
Client engagement
Microsoft Outlook
Scheduling
Effective communication
Follow-up skills
Active listening
Follow-up management
Professional telephone demeanor
Timeline
Customer Service Representative
Concentra
12.2024 - 12.2025Read More
Gate Service Agent
Hallmark Aviation
10.2020 - 11.2024Read More
Assistant Manager
Balboa
08.2018 - 09.2020Read More
Crew Trainer
McDonald's
08.2015 - 08.2018Read More
Atlanta Technical College
Associate of Applied Science from Radiology Tech
Read More
The New Schools @George Washington Carver
High School Diploma
Read More