SAP ERP
Sho Matsuura
Account Management/Product Admin
Phoenix,AZ
Summary
Experienced account management/product admin with over 15 years in the semiconductor and contact center solution industry. Have experience using SAP for more than 10 years and working closely with demand inventory planners to assist them by employing analytical, sales and marketing data. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Detail-oriented individual with exceptional communication and project management skills. Recognized for taking a proactive approach to identifying and addressing issues, focusing on optimizing processes and supporting team objectives.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Senior Account Manager
Communication Business Avenue (CBA)
04.2022 - 12.2024
- In charge of one of the BIG4 motor companies and achieved a 1.8M deal with the team
- Met with clients, delivering presentations and educating on product and service features and offerings
- Resolved customer issues quickly to close deals and boost client satisfaction
- Reviewed customer service agreements for terms and conditions, pricing, and accuracy
- Interpreted sales and pricing policies to departmental personnel and customers
- Increased revenue for the company through strategic upselling and cross-selling initiatives
Product Administrator
Panasonic Industrial Devices Sales
10.2010 - 03.2021
- Partnered with sales and marketing teams to expand business with current customers and acquire new business
- Considered business demands and customer preferences when developing pricing structures
- Worked closely with the demand inventory team and the factory to meet customer's demand
- Provided exceptional customer support by addressing concerns promptly and professionally
- Assisted in budget planning by providing accurate forecasts of necessary resources for upcoming projects
Product Coordinator
Panasonic Industrial Devices Sales
10.2006 - 09.2010
- Managed more than 100 emails/day from customers
- Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies
- Established criteria for each milestone within product roadmap as means to measure developmental progress
- Coordinated project planning and execution with team members and team leads
- Championed customer experience through expert analyzation and communication
- Prioritized roadmap in order to achieve product goals and metrics
Education
Associate of Arts - Tourism And Travel Management
Palomar College
San Marcos, CA 09.1999 - 12.2001
Skills
Bilingual (Japanese/English)
SAP
Microsoft office proficiency
Strategic planning
Sales forecasting
Database management
Vendor relationship management
Software
Microsoft Office
Timeline
Senior Account Manager
Communication Business Avenue (CBA)
04.2022 - 12.2024
Product Administrator
Panasonic Industrial Devices Sales
10.2010 - 03.2021
Product Coordinator
Panasonic Industrial Devices Sales
10.2006 - 09.2010
Associate of Arts - Tourism And Travel Management
Palomar College
09.1999 - 12.2001
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