Shoba Kamtapersaud
Jamaica,NY
Summary
Dynamic Banking Customer Service Representative with a proven track record at Demerara Bank, excelling in compliance awareness and customer service. Recognized for enhancing client retention through effective communication and sales proficiency. Strong numeracy skills complemented by adept database management, ensuring accurate transaction processing and a seamless customer experience.
Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.
Overview
10
10
years of professional experience
Work History
Banking Customer Service Representative
Demerara Bank
Berbice Guyana
04.2024 - 03.2026
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Assisted customers with account inquiries and provided information on bank products and services.
- Maintained cash drawer integrity by reconciling discrepancies and adhering to operational protocols.
- Collaborated with team members to enhance customer service delivery and improve branch efficiency.
- Participated in training sessions to stay updated on new banking policies and procedures.
- Contributed to branch sales initiatives by identifying opportunities for upselling financial products.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking website and mobile apps.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Resolved customer complaints promptly, enhancing overall satisfaction and retention rates.
- Educated customers on digital banking tools, promoting adoption of online services for convenience.
- Wrote and distributed customer correspondence.
Teacher
Ministry Of Education
Berbice Guyana
01.2018 - 03.2024
- Developed engaging lesson plans aligned with curriculum standards.
- Facilitated classroom discussions to enhance student comprehension and participation.
- Assessed student performance through various evaluation methods and provided constructive feedback.
- Implemented innovative teaching techniques to improve learning outcomes and engagement.
- Collaborated with colleagues to design interdisciplinary projects and activities for students.
- Organized educational workshops and extracurricular activities to foster student development.
- Analyzed student data to identify trends and inform instructional practices for continuous improvement.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Organized and led educational field trips that complemented classroom learning, broadening students' real-world understanding.
- Conducted ongoing professional development in educational technology, keeping teaching approach current and effective.
- Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Created lessons and online testing materials to facilitate remote learning.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
Receptionist
National Insurance Scheme Guyana
Berbice Guyana
09.2016 - 01.2018
- Greeted and assisted visitors, ensuring positive first impressions and smooth entry process.
- Managed incoming calls, routing inquiries to appropriate departments for efficient communication.
- Maintained organized filing system for client records, enhancing retrieval speed and accuracy.
- Scheduled appointments, coordinating calendars to optimize staff availability and client services.
- Processed insurance claims documentation, verifying completeness and compliance with guidelines.
- Assisted in training new staff on reception protocols and office procedures, fostering team cohesion.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Reduced waiting times for visitors by implementing more efficient check-in process.
Education
Associate of Education - Education
Cyril Potter College of Education
Berbice Guyana Associate of Arts - Digital Marketing
Amity Dubai
Dubai 03.2025
Associate of Science - Biology
University of Guyana
Berbice Guyana 09.2019
Skills
- Compliance awareness
- Sales proficiency
- Strong numeracy skills
- Client confidentiality
- Computer skills
- Customer service
- Microsoft office
- Call center operations
- MS office
- Customer account management
- Recordkeeping strengths
- Database management
Timeline
Banking Customer Service Representative
Demerara Bank
04.2024 - 03.2026
Teacher
Ministry Of Education
01.2018 - 03.2024
Receptionist
National Insurance Scheme Guyana
09.2016 - 01.2018
Associate of Education - Education
Cyril Potter College of Education
Associate of Arts - Digital Marketing
Amity Dubai
Associate of Science - Biology
University of Guyana