Shogufta Hallimee
Vienna,Virginia
Summary
Results-driven IT professional who delivers customer solutions with a high level of service. Seeking a position to leverage my skills and continue to develop my professional career.
Overview
5
5
years of professional experience
Work History
Desktop Support Technician
Navy Federal Credit Union
Vienna, Virginia
01.2023 - Current
- Build, configure, and install workstations, laptops, and associated peripheral equipment in accordance with established processes and procedures
- Analyze and troubleshoot complex systems issues to include OS, hardware, software, and analytics tools to resolve Tier II/III Incidents within established SLAs
- Provide on-site and remote support to internal customers to include hardware and software training
- Conduct AV setups for meetings and contribute to workstation setup for new users
- Test new technology, create training documentation, and contribute to system maintenance.
- Configured user accounts in Active Directory for access to corporate resources.
- Maintained positive working relationship with fellow staff and management.
Administrative Assistant
Todos Supermarket
Woodbridge, Virginia
03.2022 - 01.2023
- Resolved system, computer, and peripheral issues to ensure continued operations
- Managed inventory with POS system and made price adjustments to match operational requirements
- Developed and maintained a filing system, facilitating efficient information retrieval
- Acted as a liaison between executives, senior administrative assistants, and senior managers to deliver valued technical solutions
- Provided excellent customer service processing returns, exchanges, and resolving customer complaints
- Trained and mentored new team members on policies & procedures
- Collaborated with individuals to achieve team sales goals.
German Language Instructor
Nowe Rana Institute
Kabul, Afghanistan
01.2019 - 06.2021
- Helped to develop curriculum and create engaging classroom discussions
- Managed diverse student proficiency levels, adapting teaching methods accordingly
- Wrote lesson plans, presentations, and training materials
- Assessed students regularly, prepared progress reports, and provided student feedback.
Education
Information Technology
Year_UP
Woodbridge, VA08-2023
German Language Literature B.A -
Kabul University
12.2019
Some College (No Degree) - Information Technology
Northern VA Community College
Woodbridge, VASkills
Database
Citrix
ServiceNow
SCCM Administration
Windows
Office 365
Customer Services
Active Directory
Multi-lingual
Java
SQL
Timeline
Desktop Support Technician
Navy Federal Credit Union
01.2023 - Current
Administrative Assistant
Todos Supermarket
03.2022 - 01.2023
German Language Instructor
Nowe Rana Institute
01.2019 - 06.2021
Information Technology
Year_UP
German Language Literature B.A -
Kabul University
Some College (No Degree) - Information Technology
Northern VA Community College
Similar Profiles
Mary StropsMary Strops
MSR V, Mentor, CCO Fraud & Digital Services at Navy Federal Credit UnionMSR V, Mentor, CCO Fraud & Digital Services at Navy Federal Credit Union
Jessica JacksonJessica Jackson
Member Service Representative at Navy Federal Credit UnionMember Service Representative at Navy Federal Credit Union
London ParkerLondon Parker
Fraud Prevention Specialist at Navy Federal Credit UnionFraud Prevention Specialist at Navy Federal Credit Union
Noah CarterNoah Carter
Member Service Representative II at Navy Federal Credit UnionMember Service Representative II at Navy Federal Credit Union
Jad IskandarJad Iskandar
Purchasing Intern at Four Seasons Hotels and ResortsPurchasing Intern at Four Seasons Hotels and Resorts