Summary
Overview
Work History
Education
Skills
Timeline
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Sholanda Thomas

Fort Lauderdale,FL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

24K DESIGN
02.2023 - Current
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Property Manager

Public Storage
11.2020 - 02.2024
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

Education

High School Diploma -

AMERICAN WORLD WIDE ACADEMY
Fort Lauderdale, FL
05.2015

Skills

  • Call Management
  • Scheduling
  • Product Knowledge
  • De-Escalation Techniques
  • Staff education and training
  • Product Sales
  • Quality Control
  • Credit adjustments
  • Dispute Resolution

Timeline

Customer Service Representative

24K DESIGN
02.2023 - Current

Property Manager

Public Storage
11.2020 - 02.2024

High School Diploma -

AMERICAN WORLD WIDE ACADEMY

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Sholanda Thomas