Sholanda White
Rochester,NY
Summary
Assist in providing client services within wide variety of fields, with strong foundation in psychology, rehabilitation and social work, including support for families. Skilled in assisting clients by identifying and obtaining available benefits and social and community services. Support social workers in developing, organizing and conducting programs to prevent and resolve problems relevant to substance abuse, human relationships, rehabilitation, or dependent care.
Overview
4
4
years of professional experience
Work History
Client Care Representative Mental Health Crisis
LifeWorks
11.2021 - 01.2023
- Provided valuable and necessary support to help people cope and deal with wide range of crises, including natural Disasters, terrorist attacks, and Domestic and community Violence.
- Provided on-the-spot crisis counseling and offered advocacy services for victims such as social services, housing, food stamps, child care, and in many cases, act as a liaison with law enforcements or domestic violence victims.
- Provided information and referrals to community partners and other treatment providers typically involving Mental or Behavioral health issues.
- Answered customer questions via telephone, email and live chat services.
- Able to react quickly and calmly during times of crisis and be able to effectively manage high levels of stress.
Resident Assistant for Inpatient Rehab
Catholic Family Services
03.2019 - 11.2022
- Provided guidance, safety, and stability to a client population that is actively intoxicated and/or experiencing symptoms of withdrawal.
- Ensured that each client was accounted for during various checks thru out the shift.
- Administered medication provided by Medical team for each individuals treatment plan.
- Performed Random Urine and other lab required test.
- Identified emergency signals and situation and reacted appropriately. Activating emergency response team, and/or Delivering emergency medication in the event of an overdose.
Direct Support Professional
Starbridge
02.2019 - 10.2022
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Transported clients to medical and dental appointments to provide support.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
Education
High School Diploma -
Kingstree Senior High School
Kingstree, SC05.1999
Skills
- Program Promotion
- Review of Pleadings
- Knowledge Base
- Personnel Management
- Patient Scheduling
- Lead Management
Timeline
Client Care Representative Mental Health Crisis
LifeWorks
11.2021 - 01.2023
Resident Assistant for Inpatient Rehab
Catholic Family Services
03.2019 - 11.2022
Direct Support Professional
Starbridge
02.2019 - 10.2022
High School Diploma -
Kingstree Senior High School
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