Linsey Cunningham
Greeneville
Summary
Practiced Care Plan Coordinator dedicated to timely and accurate completion of patient assessments, supporting development of comprehensive care plans. Collaborates with interdisciplinary team in monitoring progress and adjusting plans to achieve target results. Observes resident care, recommending opportunities for improvements.
Overview
9
9
years of professional experience
Work History
Client Care Coordinator
Omni Community Health
04.2022 - Current
- Supported patient care excellence via planning and interpretation of programs.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Completed resident assessments in accordance with current regulations and guidelines.
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
- Conducted case management activities and services with multidisciplinary team.
- Provided information and referrals to community partners and other treatment providers.
Social Security Administration
Customer Service Represenative
07.2018 - 04.2022
- Investigated and resolved incidents of unauthorized access to sensitive information.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Special Education Teacher
Johnson City Schools
07.2014 - 08.2015
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Delivered effective and differentiated classroom instruction to range of neurodiverse students.
- Taught multiple subjects to students with intellectual or emotional disabilities.
Education
Master of Arts - Curriculum And Instruction
Tusculum College
Greeneville, TN05.2013
Bachelor of Science - Special Education
East Tennessee State University
Johnson City, TN05.2009
Associate of Science - Special Education
Walters State Community College
Morristown, TN05.2007
Skills
- Customer Care
- Operational Standards
- Communications Strategies
- Client Retention
- Patient Education
- Lead Management
- Client Interviews
- Case Management
- Document Review
- Program Oversight
- Program Promotion
- Performance Goals
Timeline
Client Care Coordinator
Omni Community Health
04.2022 - Current
Social Security Administration
Customer Service Represenative
07.2018 - 04.2022
Special Education Teacher
Johnson City Schools
07.2014 - 08.2015
Master of Arts - Curriculum And Instruction
Tusculum College
Bachelor of Science - Special Education
East Tennessee State University
Associate of Science - Special Education
Walters State Community College
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