Sholmide Oneus
Fort Lauderdale,Fl
Summary
Skilled team player with strong background in customer service, warehouse associates environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Overview
10
10
years of professional experience
Work History
Loan Application Specialist
Nationwide Loan Consultants
03.2023 - Current
- Help clients obtain personal loans
- Save clients a lot of time, money while easing the process of finding the perfect loan to match their needs
Customer Service & Chat Representative
Telepreformance
10.2017 - 03.2023
- Resolved customer inquiries, complaints, and issues and used problem solving techniques to provide solutions
- Shared insights with management regarding member inquiries, concerns, and complaints to improve products, operations, and policies
- Provided solutions, recommendations with empathy and positive feedback
Warehouse Worker
Amazon
08.2021 - 02.2022
- Collected and packaged items to successfully fulfill orders
- Marked stock items with identification tags, stamps, electric marking tools, or other labeling equipment
Sales Customer Service Associate
Centerfield
02.2015 - 03.2017
- Addressed customer concerns and provided timely resolution to mitigate complaints
- Answered incoming telephone calls and provided information regarding store hours, location, and policies
- Monitored promotions and sales to provide updated information and pricing
Education
Diploma -
Deerfield High School
06.2015
Skills
- Multitasking
- Safety protocols
- Data entry
- Product knowledge
- Patient and positive attitude
- Fluent in Haitian Creole
Languages
English
Full Professional
Timeline
Loan Application Specialist
Nationwide Loan Consultants
03.2023 - Current
Warehouse Worker
Amazon
08.2021 - 02.2022
Customer Service & Chat Representative
Telepreformance
10.2017 - 03.2023
Sales Customer Service Associate
Centerfield
02.2015 - 03.2017
Diploma -
Deerfield High School
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