Shomari Woodhouse

• Led a team of roadside assistance technicians, providing guidance, training, and support to ensure efficient and effective service.
• Coordinated and scheduled roadside assistance operations to ensure timely response to customer calls and efficient use of resources.
• Conducted performance evaluations, provided feedback, and implemented corrective actions to drive continuous improvement and ensure high team performance.
• Responsible for investigating and resolving claims including, service delays, operator demeanor, and vehicle damages from AAA members and customers.

Monitored and analyzed key performance indicators to identify areas for improvement and implemented strategies to optimize productivity and service quality.

• Make sound decisions concerning the prioritization of roadside services.
• Mentor and provide constructive feedback to staff members, ensuring guidelines are being followed.
• When call spikes provide support to drivers on the road.